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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch support services.
- Company: Join a leading digital agency known for innovation and collaboration.
- Benefits: Competitive salary, professional development budget, and a supportive team environment.
- Why this job: Make a real impact by enhancing client satisfaction and driving success.
- Qualifications: Strong communication skills and a passion for client success.
- Other info: Dynamic workplace with opportunities for continuous learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Application Deadline: 13 February 2026
Department: Support
Location: Manchester
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We are a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
What makes us different:
- We break new ground. You will work on innovative projects using the latest technologies before they hit the mainstream.
- We celebrate calculated risks. We learn fast from every experiment.
- We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you have been with us.
- We stay curious. Continuous learning is essential. You will have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
- We own it. Full accountability and autonomy over your work means you will build client relationships, see real-world impact, and be recognised when you go the extra mile.
The Support team at CTI Digital is the backbone of our client relationships, ensuring the effective delivery of support services across our entire client base. They are the gatekeepers of client satisfaction, SLA performance, and internal collaboration. This team works closely with technical leads, project managers, and...
Client Success Manager employer: CTI Digital
Contact Detail:
CTI Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for at CTI Digital. This shows us you’ve done your homework and are genuinely interested in joining our team.
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. We want to see your achievements! Use specific examples that demonstrate how you’ve made a positive impact in previous roles. Numbers and results can really make your application stand out.
Be Authentic: Let your personality shine through in your application. We value genuine collaboration and want to know who you are beyond your professional experience. Share your passion for client success and any unique perspectives you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at CTI Digital
✨Know Your Stuff
Before the interview, dive deep into CTI Digital's projects and values. Familiarise yourself with their clients and the innovative solutions they've provided. This will not only show your genuine interest but also help you relate your experience to their work.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various teams, be ready to share examples of how you've successfully collaborated in the past. Highlight specific instances where your teamwork led to positive outcomes, demonstrating that you can thrive in a collaborative environment.
✨Emphasise Continuous Learning
CTI Digital values curiosity and development. Be prepared to discuss how you've pursued learning opportunities in your career. Whether it's courses, certifications, or self-study, showing that you're committed to growth will resonate well with them.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Client Success Manager role. This shows you're not just interested in the job, but also in how you can contribute to their mission.