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For Companies At a Glance
- Tasks: Lead client accounts, drive strategy, and ensure client satisfaction while achieving revenue targets.
- Company: Join a bold digital agency with over 20 years of experience and a collaborative culture.
- Benefits: Enjoy 28 days annual leave, hybrid working, health plans, and a relaxed office environment.
- Other info: Be part of a fun team with regular socials and a focus on well-being.
- Why this job: Make a real impact by working on innovative projects with ambitious brands.
- Qualifications: Experience in account planning, strong communication skills, and a proactive attitude.
The predicted salary is between 40000 - 50000 £ per year.
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next‑gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
What makes us different
- We break new ground. You'll work on innovative projects using the latest technologies before they hit the mainstream.
- We celebrate calculated risks. Learn fast from every experiment.
- We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us.
- We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
- We own it. Full accountability and autonomy over your work means you'll build client relationships, see real‑world impact, and be recognised when you go the extra mile.
Client Services at CTI is more than account management; we are the champions of our client's perspective. We act as the vital link between external expectations and internal objectives, ensuring we deliver value while maintaining commercial consciousness. As senior members of the team who lead by example, our Senior Account Managers work independently but love to get stuck in and contribute to team initiatives. You will work alongside our subject matter experts—from developers to strategists—fostering internal relationships to produce the best outcomes for both the business and the client.
What you’ll be doing
- As a Senior Account Manager, you will be responsible for the health, growth, and daily success of your assigned accounts. You’ll act as a trusted advisor, helping drive your clients' roadmaps by deeply understanding their business and objectives.
- This is a commercially focused role where you’ll be the catalyst for getting things done—creating strategic plans, ensuring we hit revenue targets, and safeguarding client happiness.
- Own the numbers: Take responsibility for client targets and implement strategic account plans to deliver value for the client and sustainable revenue for CTI.
- Build partnerships: Understand your clients' budgeting cycles and foster a true partnership approach, building relationships across different levels of the client's business.
- Drive strategy: Lead and schedule strategically focused Quarterly Business Reviews (QBRs) to showcase proactive thinking and formulate future roadmaps.
- Be the voice: Act as the voice of the client within CTI, connecting them with our relevant SMEs to ensure we deliver in line with expectations.
- Spot opportunities: Proactively research market and competitor trends to introduce clients to CTI's full service offering in a tailored way.
- Manage the commercial detail: Take ownership of commercial contracts, statements of work, and proposals, ensuring quality and clearly articulating client value.
- Solve problems: Act as a reliable point of contact for project escalations, remaining confident when challenging thinking or resolving conflicts.
What experience you need to be successful
- To thrive in this role, you need to be a proactive go‑getter who is happy taking the lead on accounts while contributing to the wider team’s success.
- Experienced in account planning: You have strong skills in account planning and forecasting, with a detailed approach to opportunity tracking.
- Commercially savvy: You have the initiative to spot business opportunities based on a deep knowledge of the client and their sector.
- Tech‑aware: You possess a broad knowledge of digital marketing and website development trends to hold meaningful conversations with stakeholders.
- A problem solver: You have strong conflict resolution and negotiation skills, able to coordinate with business teams to drive decisions.
- Highly organised: You are calm under pressure and able to work in a fast‑paced environment.
- Tool proficient: You have experience with the Atlassian suite (Jira/Confluence) and HubSpot (or similar CRM applications).
- A clear communicator: Whether spoken, in emails, or presentations, you communicate with confidence, clarity, and inclusion.
What's in it for you?
- 28 days annual leave, in addition to bank holidays
- Hybrid working – we’re in the office twice a week
- Workplace nursery scheme
- Health cash plan
- Cycle‑to‑work scheme
- Flexible working hours
- Employee well‑being and mental health programme
- Relaxed working environments – office dogs welcome!
- Company socials and lots of fun!
Senior Account Manager in Manchester employer: CTI Digital Limited
Contact Detail:
CTI Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in account management. When you get the chance to chat with potential employers, share these stories to demonstrate how you can drive client success.
✨Tip Number 3
Be proactive! Research the company and come prepared with ideas on how you can add value. This shows you're genuinely interested and ready to hit the ground running as a Senior Account Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at CTI and ready to contribute to our exciting projects.
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account planning and your understanding of digital marketing trends, as these are key to what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give examples of how you've successfully resolved conflicts or challenges in past roles. We love a proactive go-getter who can think on their feet!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication style reflects the clarity we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CTI Digital Limited
✨Know Your Numbers
As a Senior Account Manager, you'll need to own the numbers. Brush up on your account planning and forecasting skills before the interview. Be ready to discuss how you've successfully managed client targets in the past and how you plan to implement strategic account plans.
✨Build Relationships
CTI values genuine collaboration, so think about how you can demonstrate your ability to build partnerships. Prepare examples of how you've fostered relationships with clients at different levels and how that has led to successful outcomes.
✨Showcase Your Strategic Thinking
You'll be expected to drive strategy and lead Quarterly Business Reviews. Come prepared with ideas on how you would approach these reviews and showcase your proactive thinking. Think about how you can align client objectives with CTI's offerings.
✨Be a Problem Solver
Conflict resolution is key in this role. Prepare to discuss specific challenges you've faced in previous positions and how you resolved them. Highlight your negotiation skills and your ability to coordinate with teams to drive decisions.