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- Tasks: Support the Patient Administration Team by managing patient case notes and ensuring high-quality service.
- Company: Join an award-winning NHS Foundation Trust dedicated to exceptional patient care across multiple regions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development in healthcare.
- Why this job: Be part of a caring team that values kindness and has been rated outstanding for patient care.
- Qualifications: No specific qualifications required; enthusiasm and efficiency are key!
- Other info: Regular lifting of boxes up to 25kg is involved, so be prepared for some physical activity.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for an enthusiastic and efficient Clerical Officer to support our Patient Administration Team at Newark Hospital. The main purpose of the role is to provide high-quality customer service to patients attending the hospital, ensuring that patient case notes are available for all hospital attendances, and that each set of notes contains all the necessary paperwork and correspondence—supporting the SFHT Patient Pathway. This position involves regular lifting and moving of patient case notes, often in boxes weighing up to 25kg.
Key Responsibilities
- Provide a high-quality service by ensuring the location, appropriate preparation, and tracking of clinic documentation.
- Ensure timely provision and preparation of case notes for outpatient appointments.
- Support the timely progress of the patient through the 18-week pathway.
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark, and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do, and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind, and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organization. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.
For further details / informal visits contact:
Name: Helena Stockdale
Job title: Associate Manager
Email: helena.stockdale@nhs.net
Telephone: 01636 685743
Alternatively contact: Lauren Ping - Supervisor on 01636 685742
Contact Detail:
CTI Clinical Trial and Consulting Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Records Clerk - Newark Hospital
✨Tip Number 1
Familiarise yourself with the NHS values and the specific mission of Newark Hospital. Understanding how they prioritise patient care will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in a clerical or administrative role, especially in healthcare settings. Be ready to discuss how you managed documentation and supported patient pathways in those roles.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of examples where you've provided excellent service, particularly in high-pressure situations, as this role requires a strong focus on patient interaction.
✨Tip Number 4
Since the role involves physical tasks like lifting boxes, be prepared to discuss your ability to handle such responsibilities. Mention any relevant experience that showcases your capability to manage physical demands.
We think you need these skills to ace Medical Records Clerk - Newark Hospital
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Medical Records Clerk position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in clerical roles or customer service, particularly in healthcare settings. Mention specific tasks that relate to managing patient records or documentation.
Show Enthusiasm for Patient Care: Demonstrate your commitment to providing high-quality customer service and patient care in your application. Use examples that showcase your caring attitude and ability to work well in a team environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at CTI Clinical Trial and Consulting Services
✨Understand the Role
Before your interview, make sure you thoroughly read the job description. Familiarise yourself with the key responsibilities and how they relate to patient care. This will help you demonstrate your understanding of the role and how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Medical Records Clerk, providing high-quality customer service is crucial. Prepare examples from your past experiences where you successfully handled patient inquiries or resolved issues. This will highlight your ability to support patients effectively.
✨Demonstrate Organisational Skills
The role involves managing patient case notes and ensuring their timely preparation. Be ready to discuss your organisational strategies and any tools you use to keep track of important documents. This will show that you can handle the demands of the position.
✨Prepare for Physical Demands
Since the job requires lifting and moving boxes weighing up to 25kg, be prepared to discuss your physical capability and any relevant experience. This will reassure the interviewers that you are fit for the role and can manage its physical aspects.
