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For Companies At a Glance
- Tasks: Provide technical support and maintenance for consumer electronics testing equipment.
- Company: CTDI, a global leader in engineering and logistics solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for career growth.
- Other info: Perfect for tech enthusiasts looking to make an impact in the electronics industry.
- Why this job: Join a dynamic team and ensure cutting-edge technology operates flawlessly.
- Qualifications: HND or Degree in Engineering with 3+ years of relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the worlds’ premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.
The Role
We are seeking a proactive and high-performing Technical Support Engineer – Equipment Maintenance to provide technical and maintenance support for our consumer electronics testing equipment. The ideal candidate will possess strong hands-on hardware skills to ensure our complex testing equipment operates at peak performance, maintaining 100% uptime through effective maintenance, troubleshooting, and repairs.
Key Job Responsibilities
- Perform regular maintenance, updates, and calibration of testing equipment, including robotics systems, sensors, cameras, and electronic modules.
- Diagnose and troubleshoot hardware failures, executing timely repairs or part replacements using spare components.
- Execute quality control procedures to maintain high standards of equipment performance.
- Test new procedures and applications, providing detailed technical feedback.
- Document, record, and archive measurement data related to testing parameters and performance.
- Support the production team with technical issues, ensuring seamless operations and training.
- Regularly review and analyse equipment results to identify and implement opportunities for improvement.
- Handle any other reasonable duties as required by management.
Key Requirements
- Do you have a HND or Degree in Electrical Engineering, Mechanical Engineering, or an equivalent combination of skills and experience?
- Do you at least 3+ years of experience in hardware testing, maintenance, and service of electronic modules or testing equipment with a proven experience in maintaining and repairing electrical and electronic equipment?
- Strong hands-on hardware troubleshooting and repair skills, including fixing network connections and replacing parts is a must!
- Using Excel to document and analyse data as well as the ability to pull data from shop floor systems and analyse hardware-related parameters is preferred.
- Knowledge of consumer electronics and iOS devices is preferred.
- Strong analytical and diagnostic abilities to identify and resolve complex hardware issues.
If you’ve said yes to the above then this may be the role for you!!
Technical Support Engineer employer: CTDI
Contact Detail:
CTDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with hardware troubleshooting, consider creating a portfolio or a project showcase. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to consumer electronics and testing equipment. Practice explaining your troubleshooting process clearly and confidently – it’s all about showing your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for proactive candidates like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on hardware skills and experience in maintaining electronic equipment. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your skills can help us maintain peak performance in our testing equipment. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved hardware issues in the past. We love candidates who can think on their feet and tackle challenges head-on, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CTDI
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to consumer electronics and testing equipment. Be ready to discuss your hands-on experience with hardware troubleshooting and repairs, as well as any specific projects you've worked on that relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved hardware failures in the past. Think of specific instances where you executed timely repairs or implemented quality control procedures, as this will demonstrate your proactive approach to maintenance.
✨Get Familiar with Their Equipment
If possible, research the types of testing equipment and robotics systems that CTDI uses. Showing that you have a basic understanding of their specific tools and technologies can set you apart and show your genuine interest in the role.
✨Data is Key
Since the role involves documenting and analysing data, be prepared to discuss your experience with Excel and any shop floor systems you've used. Highlight how you've used data to improve equipment performance or troubleshoot issues in previous roles.