At a Glance
- Tasks: Manage key accounts in healthcare, driving growth and building strategic partnerships.
- Company: Join a science-driven company focused on infection prevention and sustainability.
- Benefits: Enjoy 25 days leave, private healthcare, and an electric car scheme.
- Other info: Opportunity for career growth and involvement in international markets.
- Why this job: Make a real impact in healthcare while growing your career in a dynamic environment.
- Qualifications: 5+ years in healthcare sales with strong relationship-building skills.
The predicted salary is between 56700 - 69300 £ per year.
We are partnering with a science and technology-driven company focused on creating safer environments for human health.
Through innovation, education, and integrated solutions, they are addressing the challenges of infection prevention, environmental hygiene, and sustainability in healthcare worldwide.
This is a senior sales role focused on managing and growing relationships across NHS Trusts, Facilities Management providers, Integrated Care Boards (ICBs), and wider Integrated Care Systems (ICSs).
The successful candidate will be responsible for developing long-term account strategies, influencing key stakeholders, identifying growth opportunities, and delivering profitable revenue growth across a complex healthcare landscape.
Unlike traditional sales roles, success in this position requires the ability to navigate multiple decision-makers, understand system-level healthcare priorities, and build credibility with both operational and executive stakeholders.
This role provides the opportunity to take ownership of an established portfolio of strategic healthcare accounts while joining a business with ambitious UK and international growth plans.
We are seeking someone who can make an immediate impact but is equally excited by the prospect of growing with the organisation over the longer term.
As we continue to expand, the successful candidate will have the opportunity to broaden their remit into areas such as strategic distributor management, export and international markets, key account leadership, and wider commercial development initiatives.
We are therefore looking for an adaptable, commercially minded professional who is comfortable operating in a dynamic environment where responsibilities may evolve alongside business growth and individual strengths.
About the role
- Strategic Account Management
- Develop and execute comprehensive account plans for key NHS, FM, and healthcare system accounts.
- Build long-term partnerships with senior stakeholders across healthcare organisations, ensuring the company becomes a trusted strategic partner.
- Identify, qualify, and develop opportunities for account growth within existing and prospective strategic accounts.
- Maintain regular engagement with key decision-makers, influencers, and end-users to understand organisational priorities and upcoming opportunities.
- Drive customer retention and account expansion through proactive relationship management.
- NHS, ICB & System-Level Engagement
- Develop relationships with stakeholders within Integrated Care Boards (ICBs), Integrated Care Systems (ICSs), NHS Trusts, and regional healthcare organisations.
- Understand healthcare policy, system priorities, funding routes, and procurement frameworks relevant to the territory.
- Position the company’s solutions in a way that aligns with wider NHS objectives including infection prevention, sustainability, operational efficiency, and patient safety.
- Identify opportunities to influence requirements and specifications early in procurement and project development cycles.
- Represent the company at healthcare forums, NHS events, strategic meetings, and industry conferences.
- Commercial Growth & Business Development
- Deliver profitable revenue growth across a defined portfolio of strategic accounts.
- Build and maintain a robust pipeline of opportunities across existing and new customers.
- Lead pricing discussions, contract negotiations, and commercial proposals.
- Monitor account profitability and margin performance, identifying opportunities for improvement.
- Collaborate with internal stakeholders to develop customer-specific growth strategies and business cases.
- Identify upcoming tender opportunities and procurement activity across strategic accounts.
- Lead tender engagement from opportunity identification through to contract award.
- Work closely with commercial, technical, and compliance teams to ensure high-quality submissions.
- Ensure tender responses are commercially robust, compliant, and submitted within deadlines.
- Maintain awareness of framework agreements and procurement routes relevant to target accounts.
- Relationship Development & Stakeholder Management
- Develop networks across clinical, operational, procurement, estates, sustainability, infection prevention, and executive functions.
- Identify and engage both Key Opinion Leaders (KOLs) and Key Decision Makers (KDMs) within strategic accounts.
- Facilitate cross-functional engagement between customers and internal teams where appropriate.
- Act as the primary escalation point for strategic account issues and opportunities.
- Forecasting, Planning & Reporting
- Maintain accurate account plans, opportunity pipelines, and revenue forecasts within the CRM system.
- Provide regular updates on account performance, risks, opportunities, and competitive activity.
- Deliver clear territory and account forecasts to support business planning and budgeting.
- Monitor performance against objectives and implement corrective actions where necessary.
- Gather and share market intelligence relating to customers, competitors, NHS priorities, procurement developments, and emerging trends.
- Provide customer feedback to support product development, marketing initiatives, and commercial strategy.
- Act as a recognised source of insight and expertise within the organisation.
- Manage and grow a defined geographic territory, developing a robust pipeline of new and existing business within NHS and independent healthcare settings.
- Engage a range of stakeholders including domestic managers, infection control managers, health and safety professionals, and procurement leads to position the company’s solutions effectively.
- Navigate NHS tender and procurement processes to secure and maintain product listings.
- Identify market opportunities through analysis of territory data, frameworks, and competitor activity.
- Deliver compelling, evidence-based product presentations and demonstrations tailored to clinical and commercial audiences.
- Conduct outreach via calls, emails, and face-to-face meetings to engage key decision-makers including procurement leads, clinicians, and department heads.
- About the person
- Minimum 5 years' experience in healthcare, medical device, life sciences, infection prevention, facilities management, or related B2B account management roles.
- Proven experience managing complex key accounts and delivering commercial growth within large organisations.
- Demonstrable success influencing multiple stakeholders across complex buying environments.
- Strong understanding of consultative and strategic selling methodologies.
- Experience managing large-value opportunities, contracts, and commercial negotiations.
- Excellent relationship-building, communication, and presentation skills.
- Strong commercial awareness with an understanding of revenue, margin, and profitability management.
- Experience developing and maintaining strategic account plans.
- Full UK driving licence.
- Experience working with or selling into NHS Trusts, ICBs, ICSS, or healthcare procurement organisations.
- Knowledge of NHS procurement processes, frameworks, and tendering requirements.
- Experience engaging with Facilities Management providers within healthcare environments.
- Degree-level qualification in Life Sciences, Healthcare, Business, or a related field.
- Experience using CRM systems such as Microsoft Dynamics, Salesforce, or Hub Spot.
- Knowledge of infection prevention, hygiene, environmental services, or sustainability initiatives within healthcare.
- 25 days annual leave plus 8 statutory public holidays.
- Ability to buy or sell up to 5 days annual leave.
- Private Healthcare (including cover for pre-existing conditions).
- Company pension contribution.
- Electric car scheme via salary sacrifice.
- Eye test contribution.
- Access to confidential online counselling and wellbeing support.
- Additional employee benefits and reward programmes.
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Key Account Manager - Infection Prevention & Hygiene in Stevenage employer: CT19
CT19 is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Oxford. With a strong focus on employee growth, we offer opportunities for professional development and hands-on experience in cutting-edge medical diagnostics. Join us to be part of a team that is dedicated to making a meaningful impact in healthcare technology while enjoying the vibrant atmosphere of one of the UK's most prestigious cities.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Infection Prevention & Hygiene in Stevenage
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CT19.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CT19.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CT19, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Key Account Manager - Infection Prevention & Hygiene in Stevenage
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CT19.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CT19.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CT19. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CT19. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CT19
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CT19’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
