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For Companies At a Glance
- Tasks: Support users with travel tech, troubleshoot issues, and deliver training sessions.
- Company: Join a dynamic family business with ambitious growth plans in the travel industry.
- Benefits: Enjoy hybrid work, commission, bonuses, gym discounts, and personal development budgets.
- Why this job: Be part of an exciting merger and contribute to innovative travel solutions.
- Qualifications: Experience in travel tech, strong customer service skills, and IT literacy required.
- Other info: Inclusive workplace promoting diversity and personal growth opportunities.
The predicted salary is between 22400 - 28800 £ per year.
£28,000 – £32,000 per annum (dependant on experience)
Full time, 37.5 hours per week
Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull)
The Good things you can get:
- Commission structure and discretionary annual bonus scheme
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
We are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m+ turnover company, with ambitious growth plans.
We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.
The role is an exciting opportunity for anyone with a keen desire to develop and grow.
Some key aspects of the role will include:
- Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction.
- Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by anticipating user needs and mitigating resistance to change.
- Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions.
- Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across departments to elevate system literacy and confidence.
- Operational Efficiency: Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity.
About you
- Industry experience with travel technology background
- Strong GDS Experience, with previous experience of working with online booking tools
- Travel industry knowledge of fares and ticketing
- Proven track record in working in a support environment
- Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence
- Excellent customer service skills & customer experience
- Ability to gather information and demonstrate a methodical approach to trouble shooting
- Proven track record in training
- Strong verbal and written communication skills
- IT literate excellent Excel / Word / Teams / PC skills
- Analytical Mindset
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
Travel Technology Support Specialist in Tunbridge Wells employer: CT Travel Group
Contact Detail:
CT Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Technology Support Specialist in Tunbridge Wells
✨Tip Number 1
Familiarise yourself with the latest travel technology platforms and tools. Understanding how these systems work will not only help you in the role but also impress us during your discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in a tech support context. Being able to demonstrate empathy and effective problem-solving will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with GDS and online booking tools in detail. We value candidates who can share specific examples of how they've successfully navigated challenges in these areas.
✨Tip Number 4
Showcase your ability to train others and share knowledge. We’re looking for someone who can elevate team performance, so be ready to talk about any training sessions or documentation you've created in the past.
We think you need these skills to ace Travel Technology Support Specialist in Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel technology and customer support. Emphasise your GDS experience and any previous roles that involved troubleshooting or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your ability to provide excellent customer service. Mention specific examples of how you've resolved technical issues or improved user satisfaction in past roles.
Showcase Your Technical Skills: In your application, clearly outline your IT skills, particularly with Excel, Word, and any travel technology platforms you’ve used. This will demonstrate your readiness for the technical aspects of the role.
Highlight Your Problem-Solving Abilities: Provide examples in your application of how you've successfully tackled challenges in a support environment. This could include specific instances where you improved processes or enhanced user experiences.
How to prepare for a job interview at CT Travel Group
✨Showcase Your Customer Service Skills
As a Travel Technology Support Specialist, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in the past, especially in resolving technical issues.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the travel technology platforms and GDS systems mentioned in the job description. Be ready to discuss your experience with online booking tools and how you've tackled technical problems before.
✨Prepare for Change Management Questions
Since the role involves supporting new technologies, think about times you've helped others adapt to change. Be prepared to share your strategies for easing transitions and ensuring user satisfaction.
✨Highlight Your Training Experience
The position requires developing training sessions and user guides. Bring examples of any training you've conducted or materials you've created, showcasing your ability to communicate complex information clearly.
