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For Companies At a Glance
- Tasks: Support users with travel technology, troubleshoot issues, and deliver training sessions.
- Company: Join CT Travel Group Ltd, a rapidly growing family business in the travel sector.
- Benefits: Enjoy flexible working, a bonus scheme, gym discounts, and personal development budgets.
- Why this job: Be part of an innovative team during an exciting merger with growth opportunities.
- Qualifications: Experience in travel technology, excellent customer service skills, and strong problem-solving abilities.
- Other info: Hybrid role with a vibrant company culture that values diversity and inclusion.
The predicted salary is between 24000 - 28800 £ per year.
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Full time, 37.5 hours per week
Hybrid role with a minimum of 2 days in the office at any of our offices London, Tunbridge Wells and Hessle (Hull)
£28,000 – £32,000 per annum (dependant on experience).
The Good Things You Can Get
- Commission structure and discretionary annual bonus scheme
- Birthday day off work
- Pension Scheme
- Life Assurance
- Health cash plan
- Gym and retail discounts
- YuLife Wellbeing & ESG app
- Employee Assistance Programme and Virtual GP
- Family friendly policies including enhanced Mat/Pat leave and SPP
- Free Will writing service
- Employee Referral Scheme
- Employee Service Award Scheme
- Employee Volunteering and matched charitable donations
- Social events
- Personal & professional development budget
- Discounted Travel
- Educational trips
We are looking for a Travel Support Specialist to join our Travel division at an exciting time in its journey where two recently travel management Companies have merged (Good Travel Management and CT Travel Group). This has developed into an £85m+ turnover company, with ambitious growth plans.
We are part of high growth, innovative 6thgeneration family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors.
The role is an exciting opportunity for anyone with a keen desire to develop and grow.
Some Key Aspects Of The Role Will Include
- Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve issues and enhance user satisfaction.
- Change Management: Support the rollout of new technologies and system enhancements by coordinating testing, training, and communication. Ensure smooth transitions by anticipating user needs and mitigating resistance to change.
- Problem Solving & Technical Support: Troubleshoot technical issues across booking tools, mid-office systems, and integrations. Collaborate with vendors and internal teams to resolve complex problems and implement sustainable solutions.
- Knowledge Sharing & Training: Develop and deliver training sessions, user guides, and best practice documentation. Promote knowledge transfer within the team and across departments to elevate system literacy and confidence.
- Operational Efficiency: Monitor system performance and user feedback to identify opportunities for improvement. Contribute to the refinement of workflows and support processes to reduce friction and increase productivity.
About You
- Industry experience with travel technology background
- Strong GDS Experience, with previous experience of working with online booking tools
- Travel industry knowledge of fares and ticketing
- Proven track record in working in a support environment
- Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence
- Excellent customer service skills & customer experience
- Ability to gather information and demonstrate a methodical approach to trouble shooting
- Proven track record in training
- Strong verbal and written communication skills
- IT literate excellent Excel / Word / Teams / PC skills
- Analytical Mindset
Diversity
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed.
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers.
GDPR
John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.
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Seniority level
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Full-time
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Job function
Information Technology
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IT System Training and Support
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Travel Technology Support Specialist employer: CT Travel Group Ltd
Contact Detail:
CT Travel Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific travel technology platforms mentioned in the job description. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of CT Travel Group Ltd on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully resolved technical issues or improved user experiences, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your training abilities by preparing a mini-presentation or training session on a relevant topic. This will highlight your communication skills and your ability to share knowledge, which is a key aspect of the position.
We think you need these skills to ace Travel Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel technology and customer support. Emphasise your GDS experience and any specific tools you've worked with that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel technology and your problem-solving skills. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as proficiency in Excel, Word, and Teams. Also, mention your ability to train others and your analytical mindset, as these are key aspects of the role.
Show Enthusiasm for the Company: Research CT Travel Group and express your enthusiasm for their growth and innovation in the travel industry. Mention how you align with their values and how you can contribute to their ambitious plans.
How to prepare for a job interview at CT Travel Group Ltd
✨Showcase Your Customer Service Skills
As a Travel Technology Support Specialist, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in the past, especially in resolving technical issues.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the travel technology platforms and GDS systems mentioned in the job description. Be ready to discuss your experience with online booking tools and how you've troubleshot issues in previous roles.
✨Prepare for Change Management Questions
The role involves supporting new technologies and system enhancements. Think about times you've helped teams adapt to change and how you communicated effectively to ease transitions.
✨Highlight Your Training Experience
Since knowledge sharing is key, prepare to talk about any training sessions you've conducted or materials you've created. Show how you can elevate system literacy and confidence among users.
