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- Tasks: Deliver top-notch customer service and manage orders, queries, and complaints efficiently.
- Company: Join Coveris Speciality Bags, a leader in sustainable packaging with a global presence.
- Benefits: Enjoy free fruit Wednesdays, holidays, a pension scheme, and a Christmas gift voucher.
- Why this job: Gain valuable experience while working towards a Level 3 qualification in a supportive team environment.
- Qualifications: Must have lived in the UK for at least 3 years; attention to detail and teamwork skills required.
- Other info: Immediate start available; no classroom learning, all training is workplace-based.
Location: Oakesway Business Park, Skerne Road, Hartlepool, TS24 0RH
PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in the summer, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.
WHO are Coveris Speciality Bags?
The Hartlepool site forms part of the Flexibles Division of Coveris which has operating units in the UK, France, Egypt, Germany, Austria, Poland and Hungary. Operating 24/7, and employing around 100 people, they convert and print film into speciality bags for a highly prestigious and demanding customer base. The site has experienced volume growth and investment which allows them to service blue-chip customers such as Santander and Next, as well as multiple fresh and frozen food manufacturers supplying the major retailers.
You will be joining a demanding business, with demanding customers. Their values are Make it Right, Make it Happen, Make it Better – this drives their commitment towards creating a safe environment where they can satisfy their customer's needs. They are committed to NetZero and are a market leader in recycling plastic film.
WHAT will I get from working with Coveris Speciality Bags?
- EARN: £7.55 per hour, 37.5 hours per week
- EXPERIENCE: your hours: Monday to Thursday 8.30am to 5pm, finish at 4pm on Fridays
- QUALIFICATION: Customer Service Specialist Level 3 takes approximately 17 months.
- BENEFITS: Free fruit Wednesdays, Christmas shut-down & gift voucher, team spirit, pension, holidays & medicash.
WHAT will my DAY look like?
The purpose of the Customer Service Advisors is to deliver the highest possible level of customer service to enable Coveris to profitably grow through commercial excellence, in line with strategic business objectives to drive optimisation, profitability & efficiency. Your daily tasks will include:
- Ensuring that all customer orders, quotations, designs, queries, complaints etc. are processed as quickly & efficiently as possible.
- Inputting & feeding back to customers; details of work in progress; check & follow up any commitments made to customers or other Coveris departments to ensure promises are being met.
- Establishing key working relationships with colleagues & clients
- Liaising with managers and colleagues.
- Minimum of 6 hours per week spent on apprenticeship work and training.
HOW does the Apprenticeship work?
Working towards your Customer Service Specialist Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.
UK Residency: must have lived in the UK for at least 3 years
Skills Required:
- Great attention to detail.
- Organised & calm under pressure.
- Friendly, approachable & flexible – a team player.
- Commercially aware.
What happens next?
If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.
If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards!
Customer Service Apprentice employer: CT Skills Limited
Contact Detail:
CT Skills Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Research Coveris Speciality Bags thoroughly. Understand their values, such as 'Make it Right, Make it Happen, Make it Better', and think about how you can embody these in your interactions during the interview process.
✨Tip Number 2
Prepare to discuss your customer service experiences, even if they are from previous jobs or volunteer work. Highlight specific examples where you demonstrated great attention to detail and how you handled pressure.
✨Tip Number 3
Show your enthusiasm for the apprenticeship by asking insightful questions about the Customer Service Specialist Level 3 qualification during your interview. This demonstrates your commitment to learning and growing within the role.
✨Tip Number 4
Network with current or former employees of Coveris if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Apprentice at Coveris Speciality Bags. Highlight your ability to deliver excellent customer service and your organisational skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the role. Emphasise any previous customer service experience, teamwork, and your ability to work under pressure.
Craft a Strong Supporting Statement: When writing your supporting statement, express your enthusiasm for the apprenticeship and the company. Mention why you want to work at Coveris and how you align with their values of 'Make it Right, Make it Happen, Make it Better'.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at CT Skills Limited
✨Research Coveris Speciality Bags
Before your interview, take some time to learn about Coveris Speciality Bags and their values. Understanding their commitment to customer service and sustainability will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated excellent customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this is crucial for the role.
✨Demonstrate Attention to Detail
Since the role requires great attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share specific strategies you use to stay organised and calm under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department.