Office Manager, London

CT Group is seeking an experienced and proactive Office Manager to join our London office. CT Group is a leading research, intelligence and campaigns firm with 120 professionals globally and annual revenues of circa £50m. Operating in high-stakes, high-impact environments, we specialise in solving complex business and communications challenges. Our work shapes critical decisions that drive organisational success and societal impact.

The Office Manager is a varied, hands-on role, based in the office five days a week, responsible for keeping our London office running smoothly and ensuring colleagues and clients experience CT Group at its best. The role will suit someone who is highly organised, proactive, discreet, and service-oriented, who takes pride in the details, anticipates needs before being asked, and represents CT Group’s reputation, brand, and client base in everything they do.

Key Responsibilities

• Front of house: Serve as the first point of contact for all visitors and incoming phone calls, delivering a professional service reflecting CT Group’s reputation, brand, and client base. Greet and manage the arrival of clients and guests from reception through to the meeting room. Prepare teas, coffees, and refreshments for meetings and visitors. Ensure reception, the client suite, and meeting rooms are always immaculate and client-ready.
• Meeting room management: Manage all meeting room bookings, ensuring rooms are allocated fairly and efficiently, and any conflicts are resolved promptly. Set up meeting rooms, liaising with IT and arranging seating, stationery, and any catering.
• Administration: Manage office access passes for staff, contractors and visitors. Manage locker allocations for new and existing staff. Collect, sort, and distribute incoming post and parcels in a timely manner. Support the onboarding of new starters, including desk setup, access pass and introductions. Handle ad hoc administrative tasks as required by the wider team.
• Office, facilities & catering: Oversee the office’s general upkeep, escalating maintenance issues as appropriate. Place and manage orders for stationery, office supplies, food and drinks, maintaining stock across all areas. Ensure all office areas are kept clean, tidy, and well-stocked throughout the day. Organise catering for internal meetings, including preparing lunches, snacks, refreshments – set-up and clear-down.
• Group Managing Director support: Provide diary support to the Group Managing Director as required, including co-ordinating internal and external meetings and preparing calendar invites with relevant details. Research and book travel for the Group Managing Director and wider team as required, including flights, hotels, and ground transport.

Skills and experience

• Highly organised with excellent attention to detail and the ability to manage multiple priorities.
• Proactive and self-motivated; able to take ownership of tasks and anticipate needs.
• A high standard of professionalism, confidentiality, and discretion.
• Strong interpersonal skills and the ability to build relationships at all levels.
• Resilient and adaptable – able to flex with changing priorities in a fast-paced environment.
• Prior experience in an office, administrative role.
• Familiarity with travel booking or corporate administration platforms would be an advantage.