At a Glance
- Tasks: Lead the development of ITSM applications and support web/mobile solutions.
- Company: Join California State University, a leader in education and technology.
- Benefits: Enjoy comprehensive health benefits, tuition waivers, and flexible work arrangements.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact in tech while working with innovative tools like ServiceNow.
- Qualifications: 5 years of ITSM experience and strong programming skills required.
The predicted salary is between 87408 - 127332 £ per year.
ITSM Lead Analyst/Programmer
California State University, Office of the Chancellor, seeks an experienced ITSM Lead Analyst/Programmer to provide lead support for the Information Technology Service Management (ITSM) application (Service Now) and integration with other platforms.
The role includes mobile‑friendly web application development and support, determining requirements, designing, developing, and troubleshooting such applications.
Salary
Up to $127,332 per year, commensurate with qualifications and experience.
Work Arrangements
Flexibility to telecommute two days a week, with three days on‑site at the main headquarters in Long Beach, California.
Benefits
- Comprehensive Health, Dental, and Vision Benefits
- 15 paid holidays per year
- Tuition waiver education program (also applies to eligible family members)
- Membership in the California Public Employees Retirement System (PERS)
- Premium benefits package accessible through internal portal
- Classification
- Software Developer III
Compensation Notice
- CSU Classification
- Salary
Range: $87,408 - $127,332 per year (Step 1 - Step 20).
Step placement will be determined based on relevant qualifications and professional experience.
Step placement upon appointment is not expected to exceed Step 20 ($127,332 per year).
Future increases, including step advancement, are subject to contract negotiations.
Position Information
Will work closely with customers to determine their needs, define technical requirements, and provide solutions based upon business and technical requirements.
Responsibilities
- Lead design and development of ITSM (Service Now) applications.
- Provide web/mobile application development and support to customers at the Chancellor's Office and systemwide.
- Participate in project planning and preparation, identifying business and technical requirements.
- Design functionality based on business and technical requirements.
- Lead project‑planning meetings and provide input into planning and execution of projects.
- Install and test applications.
- Lead secondary ITSM resources by providing training and guidance on basic and advanced system features, modules, and applications.
- Provide training to customers to ensure effective use of the ITSM (Service Now) application.
- Provide ongoing system administration for the ITSM application, including monitoring, testing, quality assurance, upgrades, and patches.
- Provide ongoing support for web and mobile applications, including testing, quality assurance, upgrades, and patches.
- Implement approved application changes per requests.
- Troubleshoot and resolve all user web and mobile application problems.
- Maintain an application delivery methodology.
- Provide a test/development environment for web/mobile application upgrades, testing, and implementation.
- Work closely with technical staff to ensure project quality.
- Manage web and mobile application security, including user authorization and control over access.
- Document all ITSM, mobile, and web applications, including code, functionality, change management, and version control.
- Consult with technical staff and management as needed.
- Adhere to ITS security policies and guidelines in daily performance of web and mobile application development and support activities.
- Work with CO and systemwide users to ensure delivery and acceptance of solutions.
- Perform any other duties as assigned.
- Stay current in the industry, including technology changes, trends, and best practices.
- Address any technical operations concerns with the appropriate supervisor.
Qualifications
Education & Experience
- Bachelor's degree or equivalent combination of education and experience.
- Five years of experience providing enterprise systems support for ITSM applications, business processes, workflows, and reporting.
- Five years of experience providing application development and support.
- Management and Organizational Skills
- Ability to lead and mentor ITSM developers to ensure they follow best practices and guidelines.
- Ability to prioritize projects and customer requests to meet deadlines.
- Ability to manage team documentation and knowledge, ensuring documentation is up to date and accurate.
- Communication & People Skills
- Excellent written communication skills for accurate technical documentation.
- Supports an environment that motivates others and builds morale.
- Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships.
- Effective communication with various users.
- Effective listening skills to work with others and problem‑solve.
- Ability to quickly gather information and disseminate it to appropriate parties.
- Ability to conduct training sessions.
- Analytical Skills
- Analyze business requirements and understand the structure, policies, and operations to recommend technical solutions.
- Assist in troubleshooting, quickly identifying problems and acting appropriately.
- Develop practical and thorough solutions to address all aspects of identified problems.
- Identify problems and use appropriate sources to research technical issues.
- Independently apply technical judgment to standard applications and systems.
- Construct technical and logical diagrams of systems, processes, functions, and structures.
- Project Management Skills
- Track and document information between multiple parties.
- Coordinate resource requirements.
- Attention to detail and solid organizational skills.
- Schedule and prioritize to meet deadlines.
- Work independently with little supervision.
- Coordinate with third‑party vendors without disrupting project flow.
- Multitask and coordinate.
- Utilize Change Management methodologies, such as PROSCI ADKAR, to keep stakeholders informed of upcoming changes.
- Technical Skills
- Advanced knowledge and development experience with ITSM (Service Now/Remedy) applications.
- Experience with Oracle/SQL Server RDBMS, UNIX, Windows Technology, and Web Technology.
- Experience in development and support of mobile‑friendly web‑based applications and systems integration.
- Thorough working knowledge of HTML, CSS, and browsers, including web page development and cross‑browser operability.
- Skills in SQL, Java Script, C#, . Net, ASPX, HTML, XML, CSS, CGI, and Java programming.
- Professional experience with database design, architecture, and normalization.
- Preferable ability to set up and configure web content management systems (Share Point, Word Press).
- Proficiency in Microsoft Office Productivity Suite (Word, Excel, Power Point, Outlook, Visio).
- Preferred professional experience developing web and mobile‑enabled data collection and reporting applications using Microsoft SQL Server, Oracle, or My SQL.
- Preferred experience with RSS, podcasts, and video streaming.
- Automate data interchanges between systems using batch data imports.
- Use APIs to perform functional and data integration across multiple systems.
- Equal Employment Opportunity
Consistent with California law and federal civil rights laws, CSU provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.
Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose by contacting the Senior Human Resources Manager at 562‑951‑4070.
Title IX
Please view the Notice of Non‑Discrimination on the Basis of Gender or Sex at https://www2. calstate. edu/titleix.
E‑Verify
This position requires new hire employment verification to be processed through the E‑Verify program administered by the Department of Homeland Security, U.
Citizenship and Immigration Services (DHS‑USCIS) in partnership with the Social Security Administration (SSA).
The CSU Chancellor’s Office is not a sponsoring agency for staff and management positions.
Background Check
Selected candidates must successfully complete a full background check, including a criminal records check, prior to assuming this position.
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ITSM Lead Analyst/Programmer in City of Westminster employer: CSU
The CSU Office of the Chancellor offers a dynamic and supportive work environment for student assistants, providing valuable clerical experience while fostering professional growth. Located in the vibrant city of Long Beach, California, employees benefit from a collaborative culture that encourages learning and development, along with flexible hours to accommodate academic commitments. Join us to gain hands-on experience in a meaningful role that contributes to the success of our legal operations.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Lead Analyst/Programmer in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CSU values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CSU might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CSU!
✨Direct Apply to CSU
Let's not forget to apply directly through the CSU website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM Lead Analyst/Programmer in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CSU.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CSU. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CSU
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
