Product and Partnerships Coordinator in High Wycombe

With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers.

We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it’s an exciting time to be part of building our next chapter.

Product and Partnerships Coordinator

Remote based in North West England

Contract: Permanent contract

About the Role:

We are seeking a proactive and well-organised Product and Partnerships Coordinator to support the development and expansion of our products and partnerships across the North West Region. This role ensures alignment with CSSC members’ needs, market trends, and company objectives to enhance and diversify our product portfolio. This is the ideal role for someone who enjoys working across teams, building relationships, and ensuring high-quality delivery of services and products to our partners and stakeholders. The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction.

Key Responsibilities:

Product Coordination:

• Support the planning, development, and roll-out of local products or programmes across the North West region.
• Proactively contribute to the overall success of the Hub team by identifying and sourcing relevant opportunities aligned with seasonal offers, national campaigns and wider business objectives, ensuring members have access to engaging, timely and valuable benefits and experiences.
• Maintain accurate records of product performance, usage, and feedback using insight data.
• Assist in gathering and analysing member feedback and insight to inform product development.
• Prepare reports on product impact and performance for internal and external stakeholders.
• Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
• Conduct regular member surveys and engagement activities to gather feedback and insight directly from members, identifying opportunities to improve services, enhance satisfaction and ensure CSSC’s offers, benefits and experiences continue to meet the needs and expectations of the membership.

Partnership Management:

• Act as the first point of contact for local partners with the ambition to deliver growth in the North West Product and commercial partnerships.
• Support onboarding processes for new partners including negotiations and relationship management.
• Build strong relationships with existing partners, understanding their needs and helping them get the most out of our services/products.
• Coordinate partnership activities such as events, pilots, reviews, and communications.
• Review and monitor insight to track engagement and opportunities.

· Act as the liaison between cross-functional teams, ensuring clear communication and alignment.

General:

• Represent the organisation in meetings, regional events, and webinars.
• Work closely with CSSC Head Office and remote teams to ensure alignment across activities.
• Contribute to continuous improvement by suggesting process enhancements and efficiency opportunities.
• Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches.

Person Specification:

Essential:

• Proven experience in a coordination role, ideally involving product, project, or partnership work.
• Excellent organisational and administrative skills.
• Strong interpersonal and relationship management skills.
• Confident communicator, both written and verbal.
• Proficiency with Microsoft Office.
• Ability to work independently and manage multiple priorities.
• Willingness to travel within the North West Region as required.
• Proven track record of launching and managing successful products.
• Keen eye for detail and understanding of UX best practises.
• Ability to prioritise tasks effectively and manage competing demands.
• Ability to manage multiple priorities and meet deadlines.
• Collaborative approach with the ability to quickly build rapport with stakeholders.

Desirable:

• Experience in a product-led or partnership-driven organisation.
• Understanding of customer journey and member insight.
• Familiarity with data analysis tools or reporting platforms.
• Experience working in or with the public, education, or non-profit sectors.

CSSC is an Equal Opportunities Employer The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status. Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.

If this job sounds like it would be of interest to you, please get in touch, we'd love to hear from you!