Web Content Coordinator

With a heritage of 100 years, our patron is the Duchess of Gloucester. We are a membership‑owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers. We provide opportunities for over 100,000 members that inspire wellbeing, build community, and foster a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3‑year transformation agenda and it’s an exciting time to be part of building our next chapter.

An exciting opportunity has arisen to join our Customer Experience Team as a Web Content Coordinator on a 12‑month fixed‑term contract. The role will focus on optimising our website to increase traffic, conversion, and search ranking. This role requires a blend of technical skills, content strategy, and a keen eye for detail to ensure our website and digital assets are engaging, up‑to‑date, and aligned with brand guidelines. A major focus of this role will be improving our members' experience across all website touchpoints, ensuring seamless navigation, accessibility, and engagement.

You will be reporting to the Website Manager.

What you will do

• Website
  • Develop, update, and maintain web content on Adobe Commerce, ensuring accuracy, consistency, and alignment with brand standards.
  • Optimisation of existing content and write/edit/upload new content ensuring it adheres to SEO best practice, checking all links and adding meta data/description.
  • Develop new pages and microsites on the website, testing all aspects before release.
  • Regularly review and update the content on the homepage to ensure that the promoted material is always up‑to‑date and in‑line with current products and benefits.
  • Maintain a level of cleanliness on the website by regularly reviewing webpages, deleting old or expired content to keep the site optimised and current.
  • Keep up to date with content and SEO to ensure our brand is as effective and compliant to search engine algorithms as possible.
  • Utilise the Search Metrics platform to increase our search ranking.
  • Monitor website analytics and performance, providing insights and recommendations for improvement.
• User Experience
  • Focus on improving members' experience across all website touchpoints, making interactions more intuitive and engaging.
  • Using up to date UX techniques, proactively search for and apply updates to the website which will result in a better end product for the user.
  • Provide recommendations for features that can be added to the site which would benefit both staff and members, providing that they are feasible and cost effective when passed onto the web development suppliers.
  • Provide support on end‑to‑end testing for any new developments and platforms that CSSC is looking to integrate into their system(s).

About you

• Excellent communication skills, both written and verbal.
• Keen eye for detail and understanding of UX best practices.
• Ability to work effectively and collaboratively in a cross‑functional environment.
• Organised with good attention to detail and the ability to work to tight deadlines.
• Problem solver, personable and positive attitude.
• Good team player, self‑motivated and able to work on own initiative.
• Ability to regularly communicate the status of content updates to the appropriate stakeholders.

Key Skills & Experience

• At least 1 year’s experience in a Web Content Management Systems.
• Proficiency and experience in Adobe Commerce and other CMS platforms.
• Basic knowledge of HTML.
• Knowledge of SEO best practices and web analytics tools (Google Analytics, SEMrush, etc.).
• Knowledge of analytical tools such as Hotjar to track visitor behaviour.
• Excellent editing, copy writing and proof‑reading skills. Attention to detail.
• Ability to balance conflicting and changing demands through prioritisation.
• Collaborative approach and ability to build relationships across various departments.
• Knowledge of managing websites, Adobe is desirable.
• Experience in Photoshop.

CSSC is an Equal Opportunities Employer. The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status.

Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.