At a Glance
- Tasks: Join our Customer Experience Team to develop and deliver exciting products that meet member needs.
- Company: CSSC, a vibrant membership organisation for civil service and public sector employees.
- Benefits: Enjoy 24.5 days annual leave, free membership, and excellent training opportunities.
- Other info: Dynamic role with great career growth and a supportive team environment.
- Why this job: Make a real impact by managing partnerships and launching innovative products.
- Qualifications: 1+ years in partnership management, strong communication skills, and a keen eye for detail.
The predicted salary is between 30000 - 42000 € per year.
The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio. The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. You will be reporting to Sam Dove, Product & Partnership Manager.
What you will do:
- Collaborate with the Product & Partnership manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
- Assist with management of current relationships, product development, internal and external queries and implementing the product strategy.
- Conduct market research and analyse user feedback to identify new product opportunities and improvements.
- Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
- Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
- Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements.
- Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions.
- Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals.
- Manage relationships with internal and external stakeholders to gather input and feedback.
- Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches.
- Monitor post-launch product performance and customer feedback, adjusting the product as necessary.
- Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.
About you:
- Proven track record in negotiating and managing partnerships.
- Proven track record of launching and managing successful products.
- Excellent communication and interpersonal skills for collaboration with cross-functional teams.
- Keen eye for detail and understanding of UX best practises.
- Ability to prioritise tasks effectively and manage competing demands.
- Ability to manage multiple priorities and meet deadlines.
- Problem solver, personable and positive attitude.
- Good team player, self-motivated and able to work on own initiative.
- Ability to regularly communicate updates to the appropriate stakeholders.
- To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events.
Key Skills & Experience:
- At least 1 years’ experience in a partnership management or relationship management role.
- Experience working in agile development environments.
- Excellent editing, copy writing and proof-reading skills.
- Attention to detail.
- Ability to balance conflicting and changing demands through prioritisation.
- Collaborative approach and ability to build relationships across various departments.
What can we offer you?
- 24 ½ days annual leave
- Bank Holidays
- Free CSSC Membership
- 90 minutes of wellbeing time, per week
- Excellent company pension schemes available
- Training and Development opportunities
- Access to Employee Assistance Programme
- Cycle to Work Scheme
About us: CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.
Job Types: Full-time, Permanent
Benefits: Ability to commute/relocate: High Wycombe: reliably commute or plan to relocate before starting work (required). Work authorisation: United Kingdom (required). Work Location: In person.
Product & Partnership Co-ordinator employer: CSSC SPORTS & LEISURE
CSSC is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture enriched by collaboration and innovation. With generous benefits such as 24 ½ days of annual leave, a robust pension scheme, and dedicated training opportunities, employees are empowered to thrive in their roles while contributing to the satisfaction of over 125,000 members. Located in High Wycombe, CSSC fosters a community-oriented environment where teamwork and positive relationships are at the forefront, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Product & Partnership Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you understand their mission and how you can contribute to their goals.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and keep your name fresh in their minds.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing passionate candidates who are eager to join our team and help us grow.
We think you need these skills to ace Product & Partnership Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product & Partnership Co-ordinator role. Highlight your experience in partnership management and product development, showing how you align with our goals at StudySmarter.
Showcase Your Skills:Don’t forget to emphasise your excellent communication and interpersonal skills. We want to see how you can collaborate with cross-functional teams and manage relationships effectively, so give us examples!
Be Detail-Oriented:Attention to detail is key! Make sure your application is free from typos and errors. A well-proofed application reflects your keen eye for detail, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at CSSC SPORTS & LEISURE
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the product portfolio and how it aligns with CSSC members' needs. Research the current market trends and user feedback to discuss potential improvements or new opportunities during your chat.
✨Showcase Your Partnership Skills
Be ready to share specific examples of how you've successfully negotiated and managed partnerships in the past. Highlight your ability to maintain positive relationships and how that has led to increased satisfaction for both partners and customers.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with various teams, prepare to discuss how you've effectively collaborated in previous roles. Share instances where your communication skills helped align different stakeholders towards a common goal.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to prioritise tasks under pressure or resolve conflicts between competing demands, and be ready to explain your thought process and outcomes.
