With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers.
We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it’s an exciting time to be part of building our next chapter.
Product & Partnerships & Administrator
We’re looking for a collaborative and well organised Product & Partnerships Administrator to join our Customer Experience Team.
This is a varied role that brings together partnership management and inventory coordination, offering an excellent opportunity to gain valuable experience, develop your skills and build a career in partnership and customer experience.
You’ll work closely with the Product & Partnerships Team, Member Services, Marketing and other internal teams, as well as external suppliers and partners. You’ll help administer products and partnerships to ensure the stock, vouchers and promotional items behind those products are available when members need them.
From building partner relationships through to forecasting demand and managing stock, you’ll have the opportunity to make a tangible impact on the member experience.
You’ll report to the Product & Partnerships Manager.
What you’ll be doing:
Product & Partnerships
- Support the administration and delivery of products and benefits that increase member engagement and add value to the CSSC membership experience.
- Conduct market research and analyse customer feedback, user data and market trends to identify opportunities for new products and improvements.
- Work with stakeholders to understand target audiences, product positioning and the competitive landscape.
- Review customer journeys across the product portfolio, identifying pain points and recommending improvements.
- Act as a key link between internal teams and external partners, ensuring clear communication and alignment to coordinate partner updates with Marketing and Web teams and other internal stakeholders.
- Track partner changes from initial notification through to completion, ensuring actions are followed up and deadlines are met.
Stock & Inventory Management
- Manage stock levels across CSSC benefit products, merchandise, vouchers and promotional items.
- Place stock orders with suppliers in line with agreed purchasing processes.
- Coordinate the receipt of new stock, ensuring products are checked and accurately recorded.
- Upload and maintain accurate stock levels within relevant systems.
- Monitor stock movements and investigate and resolve discrepancies.
- Work closely with the Product & Partnerships team to understand upcoming campaigns, product launches and promotions that may impact stock requirements.
- Ensure products and benefits are appropriately stocked and available to members when required.
Forecasting & Planning
- Analyse historical sales trends, seasonal demand and product performance to forecast future stock requirements.
- Identify potential risks to stock availability and work with relevant teams to develop mitigation plans.
- Monitor product pricing and market competitiveness, reporting findings and recommendations to the Product & Partnerships Manager.
Reconciliation, Controls & Reporting
- Investigate and resolve stock variances and discrepancies.
- Support Finance with stock-related reconciliations where required.
- Produce regular management reports covering stock levels, product performance, inventory movements and relevant trends.
- Provide clear updates and recommendations to the Product & Partnerships Manager and other relevant stakeholders.
About you
You’re an organised, commercially aware and collaborative individual who enjoys bringing ideas to life.
You’ll be comfortable working across different areas of the business, balancing product activity with the day-to-day management of stock and inventory. You’ll have a keen eye for detail, enjoy working with data and be confident using insight to make recommendations and improve the member experience.
You’ll be someone who:
- Takes ownership and is proactive in identifying opportunities and solving problems.
- Is highly organised and methodical, with excellent attention to detail.
- Enjoys building positive relationships with colleagues, partners and suppliers.
- Can confidently manage competing priorities and changing demands.
- Can analyse information and turn it into clear, practical recommendations.
- Works well as part of a team while being comfortable working independently.
- Has a positive, solutions-focused approach and a willingness to take initiative.
Key skills & experience
Essential
- Experience managing stock or inventory, ideally alongside other operational or commercial responsibilities.
- Strong Excel skills, including reporting, analysis and working with data.
- Experience of stock reconciliation and maintaining accurate records.
- Ability to analyse trends and forecast demand.
- Experience producing management reports and presenting information clearly.
- Excellent organisational and administrative skills.
- Strong numerical accuracy and attention to detail.
- Excellent written and verbal communication skills.
- Ability to build effective working relationships across different teams and with external stakeholders.
- Ability to prioritise competing demands and manage multiple deadlines.
Desirable
- Experience working with an eCommerce, CRM or inventory management system.
- Experience using Excel and Sage.
- Experience in purchase ordering and supplier management.
- Experience working in an agile or collaborative environment.
- Understanding of customer journeys and UX principles.
What we can offer you
At CSSC, we want our people to feel valued, supported and able to thrive. As part of our team, you’ll benefit from:
- 24½ days annual leave, plus Bank Holidays
- Free CSSC Membership
- 90 minutes of wellbeing time every week
- Excellent company pension schemes
- Training and development opportunities
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- The opportunity to work in a varied role where your ideas, insight and organisation can directly improve the experience of thousands of members.
About CSSC
CSSC is a membership organisation for civil service and public sector employees, supported by a community of around 1,000 volunteers.
We’re here to help our members get more from life, providing opportunities to enjoy fitness, leisure and social activities, alongside more than 4,000 ways to save money.
Our products and partnerships are at the heart of what we do. By joining our Customer Experience Team, you’ll have the opportunity to help us discover new opportunities, develop meaningful partnerships, improve our products and ensure our benefits are available and accessible to members when they need them.
If you’re looking to build your career and develop valuable experience in partnership management, this could be the perfect opportunity for you.
CSSC is an Equal Opportunities Employer The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status. Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.
If this job sounds like it would be of interest to you, please get in touch, we'd love to hear from you!
