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- Tasks: Join our Customer Experience Team to develop and deliver exciting products.
- Company: CSSC, a vibrant membership organisation for civil service and public sector employees.
- Benefits: Enjoy 24.5 days annual leave, free membership, and excellent pension schemes.
- Why this job: Make a real impact by enhancing member experiences and building partnerships.
- Qualifications: 1+ years in partnership management with strong communication skills.
- Other info: Dynamic role with training opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio. The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. You will be reporting to Sam Dove, Product & Partnership Manager.
What you will do:
- Collaborate with the Product & Partnership manager, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.
- Assist with management of current relationships, product development, internal and external queries and implementing the product strategy.
- Conduct market research and analyse user feedback to identify new product opportunities and improvements.
- Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape.
- Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met.
- Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements.
- Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions.
- Act as the liaison between cross-functional teams, ensuring clear communication and alignment on product goals.
- Manage relationships with internal and external stakeholders to gather input and feedback.
- Collaborate with marketing and sales teams to plan go-to-market strategies, ensuring successful product launches.
- Monitor post-launch product performance and customer feedback, adjusting the product as necessary.
- Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.
About you:
- Proven track record in negotiating and managing partnerships.
- Proven track record of launching and managing successful products.
- Excellent communication and interpersonal skills for collaboration with cross-functional teams.
- Keen eye for detail and understanding of UX best practises.
- Ability to prioritise tasks effectively and manage competing demands.
- Ability to manage multiple priorities and meet deadlines.
- Problem solver, personable and positive attitude.
- Good team player, self‑motivated and able to work on own initiative.
- Ability to regularly communicate updates to the appropriate stakeholders.
- To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events.
Key Skills & Experience:
- At least 1 years’ experience in a partnership management or relationship management role.
- Experience working in agile development environments.
- Excellent editing, copy writing and proof‑reading skills.
- Attention to detail.
- Ability to balance conflicting and changing demands through prioritisation.
- Collaborative approach and ability to build relationships across various departments.
What can we offer you?
- 24 ½ days annual leave + Bank Holidays.
- Free CSSC Membership.
- 90 minutes of wellbeing time, per week.
- Excellent company pension schemes available.
- Training and Development opportunities.
- Access to Employee Assistance Programme.
- Cycle to Work Scheme.
About us: CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 125,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money.
Job Types: Full‑time, Permanent.
Benefits: Ability to commute/relocate: High Wycombe: reliably commute or plan to relocate before starting work (required).
Work authorisation: United Kingdom (required).
Work Location: In person.
Product & Partnership Co-ordinator in High Wycombe employer: CSSC SPORTS & LEISURE
Contact Detail:
CSSC SPORTS & LEISURE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product & Partnership Co-ordinator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CSSC or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching CSSC's products and partnerships. Show us you understand our mission and how you can contribute to enhancing member experiences.
✨Tip Number 3
Practice your communication skills! As a Product & Partnership Co-ordinator, you'll need to collaborate with various teams. Being clear and engaging in your conversations will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Product & Partnership Co-ordinator in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in partnership management and product development. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of collaboration, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've successfully worked with cross-functional teams in the past.
Highlight Your Problem-Solving Skills: We love a good problem solver! In your application, mention specific instances where you’ve tackled challenges or improved processes. This will show us that you have the right mindset for managing multiple priorities and meeting deadlines.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at CSSC!
How to prepare for a job interview at CSSC SPORTS & LEISURE
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the product portfolio and how it aligns with member needs. Research CSSC's current offerings and think about potential improvements or new partnerships that could enhance the experience for members.
✨Showcase Your Partnership Skills
Prepare examples from your past experiences where you've successfully negotiated or managed partnerships. Be ready to discuss how you maintained those relationships and what strategies you used to ensure satisfaction on both sides.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you conduct market research and analyse user feedback. Bring examples of how you've used data to inform product decisions in the past, as this will show your ability to drive product development based on real insights.
✨Communicate Clearly and Confidently
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your collaborative approach and problem-solving skills effectively.
