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- Tasks: Manage customer relations and resolve issues using ERP systems.
- Company: Join a supportive team at CSS in Halstead, Essex.
- Benefits: Earn £13.50 per hour with holiday accrual and PPE provided.
- Other info: Diverse and inclusive workplace committed to equity.
- Why this job: Kickstart your career in customer support with immediate start opportunities.
- Qualifications: Previous ERP or customer service experience is essential.
CSS are currently recruiting for a Customer Support Executive to join the team immediately on a temp to perm basis for one of our clients based in Halstead, Essex.
Hours will be 8:30AM till 4:30PM, Monday to Friday.
Pay Rate: £13.50 ph
These duties will include using the ERP Systems and managing day to day customer service relations to ensure they run smoothly. Further duties include:
- Using ERP systems
- Liaising with different departments
- Ensuring that regular calls and meetings are kept updated
- Handling and resolving customer issues
- Making sure that professional communication is kept regarding customers' queries
Requirements:
- Previous ERP/customer experience required
- Own transport preferred, public transport option available
Benefits Working With CSS:
- PPE can be provided
- Holiday can be accrued when working
Immediate Start, please call the team for more information or send CVs to our email.
CSS does not discriminate against potential candidates based on race, colour, religion, and other protected classes. We are committed to diversity, equity, and inclusion and are keen to encourage a diverse range of people to apply for the job. If you are invited to attend an interview, please let us know if you need any reasonable adjustments.
Customer Support Executive in Halstead employer: CSS
Contact Detail:
CSS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Halstead
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they measure success shows that you’re engaged and thinking about how you can contribute to their goals.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Support Executive in Halstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous ERP and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Executive role. Keep it friendly and professional, just like we do at StudySmarter.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be handling customer queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at CSS
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems before the interview. Be ready to discuss your previous experience with them and how you've used them to enhance customer service in past roles.
✨Showcase Your Communication Skills
Since the role involves liaising with different departments and handling customer queries, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer issues through effective communication.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Prepare a few examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Research the Company Culture
Familiarise yourself with CSS's commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to this culture and why it matters to you. This shows you're not just interested in the job, but also in being part of their team.