At a Glance
- Tasks: Lead ICT projects in housing, focusing on rent accounting and case management.
- Company: Join a forward-thinking organisation with a commitment to innovation.
- Benefits: Enjoy remote work flexibility and part-time hours for a balanced lifestyle.
- Other info: Opportunity for growth in a dynamic and supportive environment.
- Why this job: Make a difference in housing ICT while developing your tech skills.
- Qualifications: Experience in SQL, Power BI, and understanding of housing systems required.
The predicted salary is between 31500 - 38500 £ per year.
CSS are currently recruiting for a Lead Officer - Housing ICT (Cx Housing) which offers remote working in Epping.
The role may require occasional site presence dependent on the business needs.
Part-Time, 3 days per week.
The primary priority focus area is Cx HOUSING, with the following elements being essential in any candidate: * Rent Accounting * Case management and tasks /workflows / forms. * CRM * Reporting to include SSRS (strong SQL skills intermediate / advanced).
Power BI experience would be useful * Integrations and interfaces Key elements would be an understanding of the Total Mobile Cloud Dialogues API, Azure (Storage Explorer) and Share Point EDM. * CX User Training * Managing upgrades, ideally 25. x (version that supports the Customer Portal) * Customer Portal Also, must have some understanding of the following: * Assets * Functional units * Users and Roles * Contact groups * System schedules * Arrears policies * An understanding of allocations would also be useful.
Please contact Emma at CSS for any additional details and to apply...
Lead Officer - Housing ICT (Cx Housing) in Essex employer: CSS
CSS is an excellent employer, offering ongoing work opportunities for 360 Operators & Screeners in the vibrant area of Easton, Norfolk. With a strong focus on employee growth and a supportive work culture, we provide competitive pay and a commitment to safety and professional development, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Officer - Housing ICT (Cx Housing) in Essex
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CSS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CSS and let us see your personality shine through!
We think you need these skills to ace Lead Officer - Housing ICT (Cx Housing) in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CSS.
Get Familiar with Our Brand:Before applying, take some time to learn about CSS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CSS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CSS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CSS will surely appreciate.
