At a Glance
- Tasks: Manage customer interactions and ensure seamless service delivery across the supply chain.
- Company: Join a dynamic team at CSS Recruitment in Halstead, Essex.
- Benefits: Competitive pay of £13.50 per hour with Monday to Friday hours.
- Other info: Enjoy a collaborative environment with opportunities for growth.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business efficiency.
- Qualifications: Previous ERP and customer experience required; own transport preferred.
The predicted salary is between 28000 - 30000 £ per year.
CSS Recruitment are currently looking to recruit a Customer Support Executive to join our clients team based in Halstead, Essex.
Job Summary
The Customer Support Executive is responsible for managing day-to-day customer interactions, supporting key accounts and ensuring seamless service delivery across the supply chain. This role acts as the primary touchpoint for customer supply teams, overseeing issue resolution, order coordination and performance reporting. The position requires strong communication, analytical skills and the ability to collaborate cross-functionally to drive customer satisfaction and business efficiency.
Key Accountabilities
- Maintain high levels of customer satisfaction through professional communication and efficient issue handling
- Ensure all customer inquiries are logged, monitored and resolved with agreed timelines
- Support the accuracy of customer forecasts and contribute to improved demand planning and performance
- Ensure timely and accurate processing of all B2B customer orders
- Deliver consistent, data-driven reporting to internal teams and customers to support decision-making
Requirements
- Previous ERP & customer experience required
- Own transport preferred, public transport option available
Working Hours
Monday - Friday 8:30am - 4:30pm
Pay Rate £13.50 per hour
Customer Support Executive in Halstead employer: CSS Contracts Support Services Ltd
At CSS Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and professional growth. Our team in Halstead, Essex, enjoys a dynamic environment where employee development is encouraged, alongside competitive pay and benefits. Join us to be part of a company that prioritises customer satisfaction and fosters a rewarding career path for all its employees.
Contact Details:
CSS Contracts Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Halstead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll need to handle inquiries and resolve issues efficiently. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for job opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Executive in Halstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your previous ERP and customer experience, and show us how your skills align with the job description.
Show Off Your Communication Skills:Since this role is all about managing customer interactions, let your communication skills shine through in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Demonstrate Problem-Solving Abilities:We want to see how you handle challenges! Include examples in your application that showcase your analytical skills and how you've resolved issues in past roles. This will help us understand your approach to customer satisfaction.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at CSS Contracts Support Services Ltd
✨Know Your Customer Support Basics
Before the interview, brush up on your customer support fundamentals. Understand common issues customers face and how to resolve them efficiently. This will show that you’re not just familiar with the role but also proactive in thinking about solutions.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to maintain high levels of customer satisfaction.
✨Familiarise Yourself with ERP Systems
Given the requirement for previous ERP experience, make sure you can discuss any relevant systems you’ve used. If you haven’t worked with ERP before, do a bit of research on how they function and be ready to explain how you would adapt to using one.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to coordinate orders or resolve conflicts. Prepare a few STAR (Situation, Task, Action, Result) responses to showcase your analytical skills and ability to collaborate effectively.
