Vehicle Product Expert

The successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company with a long term agreement to provide resource at four Jaguar Land Rover Experience (JLRE) centres. JLRE Eastnor is part of the Global JLRE Venues program, incorporating Eastnor, Solihull, Liverpool and Fen End. JLRE Venues are a Global function promoting guest experiences in all four brands; Defender, Discovery, Range Rover and Jaguar.

Key Responsibilities:

• To create an environment where guests are converted into advocates through an unforgettable experience in the enjoyment of our products.
• The position is primarily working with the JLRE Lead Instructors and delivery team, providing the delivery of guest driving experiences to a high standard to JLR Modern Luxury customers.
• Instructing guests, guest handling and vehicle technology demonstrations.
• This role within JLRE will support the ongoing development of guest experiences that strengthen brand loyalty and customer retention.
• Delivers demonstration drives to guests on a variety of on-road, track and off-road terrains.
• Knowledgeable experts, proactively supporting JLR’s customers and the Retailer network.
• Ensures vehicles are presented at their best.
• Supervises the safe and responsible use of vehicles, maintaining up to date knowledge of risk assessments applying to activities engaged in.
• Demonstrates best practice driving techniques.
• Shows passion and enthusiasm for the Defender, Discovery, Range Rover and Jaguar.
• Hosts guests to a high standard and strives to make each guest’s experience unique and enjoyable.
• Demonstrates good knowledge of all four products and explains vehicle features and benefits.
• Encourages guests to try other Jaguar Land Rover Experiences.
• Demonstrates the Jaguar Land Rover Creator Code behaviours at all times.
• Follows established standards and procedures.
• Ensures instructional standards are continually improved, in compliance with Global standards.
• Works flexibly to accommodate business and guest demands.
• Keeps knowledge up to date using available resources.
• Hosting guests during arrival, breaks and departure providing hospitality, refreshments and engaging with your guests.
• Supports Jaguar Land Rover Experience colleagues on events and activities at own and other locations as required.
• Maintaining high standards of behaviour, dress, instruction and product knowledge.
• Completes personal development activity to achieve certification.
• Maintaining instructor training and re-assessment records.
• When required supports JLR customers concerns and enquiries, maintaining a good relationship with all owners acting as the face of JLR.
• Hosting Induction/Handover guests at the Venue when required.
• Actively promotes other available experiences and training at own and potentially other Centres around the world.
• Develops self and others.
• Be self-motivated, able to develop, motivate and inspire teams as well as have an ambition to make a difference within the JLRE business.
• Competently demonstrates in car technology/connectivity e.g. In Control Apps, Apple Car Play and other software applications to customers.

Measure of Success:

• Staff satisfaction – good team player.
• Experience relationships (Plant, Internal and External Clients).
• Operational efficiency.

Skills and Experience Required:

• Appreciation and understanding of in car technologies and vehicle connectivity software.
• Adheres to JLR Creator Code Behaviours.
• Outstanding communications skills verbal and written.
• Ability to work alongside functional teams and assist others as a local fact holder.
• Enthusiasm, drive, commitment, the confidence to achieve goals.
• Good organisation and planning skills.
• Passionate about guest satisfaction.
• Hold a full UK Drivers licence and have done so for the last 12 months.
• Have not been convicted of any offence involving dangerous driving; know of no circumstances which would disqualify one from driving.