At a Glance
- Tasks: Manage operations admin, assist management, and build customer relationships.
- Company: Join a dynamic team in Lisburn focused on customer service.
- Benefits: Gain valuable experience in a supportive office environment.
- Other info: Great opportunity to develop skills and grow your career.
- Why this job: Perfect for those who love organisation and helping customers thrive.
- Qualifications: 5 GCSEs including Maths and English; 2 years in customer service/admin.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Administrator (Operations)
We are recruiting for an organised and experienced Administrator to join our Operations Team in Lisburn.
You will have a strong administration background focused on customer service and be confident when speaking to customers.
The focus of the role is to manage the administration in relation to all operations of our buinsess as well as assisting the management team and Directors as required.
You will work as part of a busy office-based team to build and maintain strong and lasting relationships with our existing customer base whilst ensuring our staff are fully informed at all times.
Responsibilities
- Make and receive calls to/from customers
- Accurately input rotas on computerised system and generate timesheets / notifications.
- Provide reporting and information to customers.
- Update customer information on the database as required..
- Understand the customers\' needs and tailor the service to their needs.
- Be patient with a polite and customer-focused telephone manner.
- Adhere to company processes and procedures.
Essential Criteria
- Minimum of 5 GCSE Grades A- C (to include Maths and English) or equivalent.
- 2 years previous experience in customer service and/or administration
Preferred Criteria
- Experience of working in an office environment
- IT literate with a good knowledge of Microsoft word, excel and outlook
Skills
- Excellent communication and listening skills.
- A polite, confident, and friendly manner.
- Confidence with using computers and email.
- Negotiation skills.
- Good team worker.
- Well organised and thorough, even under pressure.
- Use of initiative
For more information or to discuss in confidence, please contact Raymond Younge at CSR on . Alternatively, to apply, click on the link below.
Skills: communication skills, negotiation skill, team player, IT skills, organised, ability to work under pressure
Administrator (Operations) in Lisburn employer: CSR (NI) Ltd
Join our dynamic Operations Team in Lisburn, where we prioritise a supportive work culture that values collaboration and customer service excellence. As an Administrator, you will benefit from ongoing professional development opportunities while working in a fast-paced environment that encourages initiative and teamwork. Our commitment to employee well-being and strong relationships with our customers makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Operations) in Lisburn
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This not only shows your interest but also helps you determine if the job is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Administrator (Operations) in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administration experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Operations Team in Lisburn. Be personable and let your enthusiasm for the role come through.
Show Off Your IT Skills:Since we’re looking for someone IT literate, mention your experience with Microsoft Word, Excel, and Outlook. If you’ve used any other software that’s relevant, give us a shout about that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CSR (NI) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator (Operations) role. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and administration tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully interacted with customers in the past. This will highlight your ability to maintain strong relationships, which is key for the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially under pressure. You might want to share specific tools or methods you use to keep track of tasks and deadlines. This will reassure the interviewers that you can handle the busy office environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
