At a Glance
- Tasks: Deliver top-notch customer service via phone and email, resolving queries and complaints.
- Company: Join The Meliora Group, a trusted manufacturer with 50 years of excellence.
- Benefits: Competitive salary up to £35,000, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and professional development.
- Why this job: Be the voice of our brand and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
The predicted salary is between 31500 - 38500 £ per year.
CSP, part of The Meliora Group, is a manufacturer of printed collateral to the public and private sectors.
Established for 50 years, CSP has a proud reputation of high quality service.
Job Title
Customer Service Representative
Department
Customer Services
Reports to
Customer Service Manager
Job Type
Full Time
Salary
Overview
The Customer Service Representative is responsible for delivering a high-quality customer experience by acting as the primary point of contact for customer enquiries via telephone and email.
The role focuses on responding promptly to customer queries, providing accurate information regarding orders and deliveries, and resolving complaints in line with company policies.
This position requires effective communication, strong attention to detail, and the ability to manage sensitive information confidentially.
The role also supports sales performance by promoting products and services, maintaining customer satisfaction, and contributing to long-term customer retention.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via telephone and email to enhance the customer service experience.
- Listen attentively and communicate clearly with customers regarding issues, order progress, and delivery of printed jobs.
- Log, update, and manage customer complaints and enquiries accurately within company systems.
- Maintain accurate customer and account records, retrieving information as required to support reporting for management.
- Handle sensitive customer and financial information with discretion and confidentiality.
- Work closely with management to maintain best practices for effective and efficient customer communication.
- Apply up-to-date knowledge of company rules and policies to resolve issues relating to returns, faulty products, incorrect deliveries, and delivery delays.
- Answer customer questions regarding new products and services, and actively promote sales where appropriate.
- Learn and apply company policies consistently to deliver fair and effective customer solutions.
- Support business performance by increasing customer satisfaction and contributing to improved sales outcomes.
Qualifications and experience
- Previous experience in a customer service or customer-facing role is desirable.
- Confident using computer systems to log enquiries, manage records, and generate reports.
- Ability to learn internal systems and processes quickly.
- Experience handling customer complaints and resolving issues effectively.
- Understanding of data protection and confidentiality requirements.
- Excellent verbal and written communication skills.
- Patient, empathetic, and customer-focused approach.
- Strong organisational skills with attention to detail.
- Ability to remain calm and professional in challenging situations.
- Willingness to learn and adapt to company policies and procedures.
- Team-oriented mindset with the ability to work closely with management and other departments.
- #J-18808-Ljbffr
Customer Service Representative in Rochester employer: CSP
CSP Salisbury is an exceptional employer that prioritises employee growth and development within a dynamic and innovative environment. With a strong focus on continuous improvement and safety, employees are empowered to lead cross-functional teams and drive impactful change in the automotive composites sector. The company offers competitive benefits and fosters a collaborative work culture, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Rochester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CSP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CSP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Rochester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CSP:Your cover letter is your chance to shine! Tell us why you want to work at CSP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CSP!
How to prepare for a job interview at CSP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
