Operations Director in Watford

Watford, Hertfordshire Permanent, Full-time Closing Date: 30 June 2026

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Our core areas of expertise are car parking/traffic management, HVM and security/stewarding.

We are currently seeking an Operations Director to ensure that an exemplary operational service is delivered within budget, to all CSP clients and to lead and direct the operations team in accordance with CSP’s mission, strategy and objectives.

Purpose of the Role

Reporting to the Chief Operating Officer, the Operations Director will be responsible for leading CSP’s Operations function, ensuring the consistent delivery of high-quality services across all contracts while maintaining a strong focus on efficiency, continuous improvement and commercial performance. This role requires an operationally experienced and commercially aware individual who can establish and maintain effective working relationships with a wide range of stakeholders, including clients, partners, Heads of Department and senior leaders (CFO, COO and Managing Partner), as well as the Board of Directors.

The Operations Director will play a key role in improving operational effectiveness by identifying opportunities to enhance productivity, streamline processes and implement best practice across the organisation. The role also involves leading cross-functional projects and supporting wider business initiatives as required. The role will be based at CSP’s Head Office, with regular national travel and occasional international travel required, along with flexibility to support operational demands, including some weekend work.

Key Responsibilities

• Leadership & Strategy
  • Lead and deliver the Operations Departmental Plan aligned with CSP’s business objectives
  • Contribute to company‑wide strategy and monthly management reviews
  • Inspire, mentor and develop Heads of Operations and wider teams
  • Act as a senior ambassador for CSP’s values and culture
• Operations Management
  • Oversee planning and delivery of all operational services and event scheduling
  • Ensure exceptional service standards across all client contracts
  • Maintain strong relationships with clients, stakeholders, and partners
  • Drive continuous improvement, innovation and operational efficiency
• Commercial & Financial Performance
  • Manage departmental budgets and drive cost efficiency
  • Identify new revenue opportunities and value‑add initiatives
  • Lead tender processes and contract renewals
• Risk & Compliance
  • Champion a proactive Health & Safety culture across all operations
  • Ensure compliance with legislation, policies, and CSP standards
  • Oversee audits, risk assessments, and continuous improvement actions

We offer

• A competitive salary
• 25 days’ holiday
• Private Medical Insurance (after a qualifying period)
• A flexible working environment
• A non‑contractual bonus scheme, dependent on overall profitability
• The opportunity to be a huge part of the expansion and shape the future of CSP following a recent change of ownership

Candidate Profile and Qualities

• Experience in a senior management/leadership position, preferably within a service delivery or related industry
• Proven senior level record of success in the leadership, development and management of people and resources
• Strong financial acumen and the ability to manage multiple budgets
• Strong experience in driving performance, efficiency, and business growth
• An effective communicator at all levels
• Strategic thinker with excellent planning and organisational skills
• Confident communicator with the ability to influence at all levels