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- Tasks: Lead and mentor the Operations team, ensuring top-notch service delivery at events.
- Company: CSP, a caring and professional provider of event services.
- Benefits: Competitive salary, up to 25 days holiday, private medical insurance, and bonus scheme.
- Other info: Opportunity for career growth in a supportive and innovative environment.
- Why this job: Join a dynamic team and make a real impact in the event industry.
- Qualifications: Degree educated with extensive project management and event operations experience.
The predicted salary is between 46000 - 47000 £ per year.
CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Our core areas of expertise are car parking/traffic management, HVM and security/stewarding.
We are currently seeking a Deputy Head of Operations to support the expansion in the business.
Purpose of the Role
The Deputy Head of Operations will be accountable for managing and mentoring CSP’s Operations team; developing the appropriate service provision; and for ensuring an exemplary operational service is delivered within budget to all clients. You will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning, and will develop a culture of continuous improvement of customer experience. In addition, you will be expected to develop and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. A full UK driving licence is required.
Candidate Profile
- Educated to Degree level
- Extensive previous experience in project management and planning
- Proven experience in managing large scale events or transport operations
- A proven senior level record of success in the leadership, development and management of high-performing teams
- An effective communicator at all levels
Qualities
- A passion for service excellence, underpinned by a strong customer mindset
- A strong financial acumen, commercial awareness and the ability to manage multiple budgets
- Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
- An effective planner with the ability to make effective and confident decisions
- Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges
We Offer
- A salary of £46,000 - £47,000 per annum
- Up to 25 days’ holiday (after qualifying service)
- Private Medical Insurance (after a qualifying period)
- A non-contractual bonus scheme, dependent on overall profitability
- Access to salary sacrifice schemes
Deputy Head of Operations in Watford employer: CSP Ltd.
Contact Detail:
CSP Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head of Operations in Watford
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in managing large-scale events and operations. Use specific examples to demonstrate how you've tackled challenges and delivered results.
✨Tailor Your Approach
Every company is different, so do your homework! Understand CSP’s values and how they operate. When you apply through our website, make sure your application reflects how your skills align with their mission of providing caring, safe, and professional services.
✨Follow Up
After an interview or networking event, don’t forget to follow up with a thank-you note or message. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Deputy Head of Operations in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy Head of Operations role. Highlight your project management experience and any leadership roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how your background aligns with our values at CSP. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage large-scale events or transport operations. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CSP Ltd.
✨Know Your Stuff
Make sure you understand CSP's core services, especially in event traffic management and parking. Familiarise yourself with their values of Caring, Safe, and Professional, and think about how your experience aligns with these principles.
✨Showcase Your Leadership Skills
As a Deputy Head of Operations, you'll need to demonstrate your ability to manage and mentor teams. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Be Ready for Scenario Questions
Expect questions about handling large-scale events and managing multiple priorities. Think of specific situations where you've had to make quick decisions or resolve conflicts, and be ready to discuss the outcomes.
✨Build Rapport with Interviewers
CSP values strong relationships, so during the interview, focus on building a connection with your interviewers. Show enthusiasm for the role and ask insightful questions about their operations and team culture.