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- Tasks: Manage event operations from planning to execution, ensuring exceptional service delivery.
- Company: CSP Ltd, a leading provider of venue services with a focus on excellence.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and life insurance.
- Why this job: Join a dynamic team and make a real impact in the events industry.
- Qualifications: Strong organisational skills, proactive mindset, and excellent communication abilities.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 27500 - 29500 £ per year.
Join to apply for the Assistant Operations Manager role at CSP Ltd.
Base pay range
Assistant Operations Manager – The O2
£27,500 – £29,500 pa
CSP is seeking an experienced and proactive Assistant Operations Manager to manage the operational delivery at the O2. In this key role, you will be responsible for planning, managing, and executing all aspects of service delivery, ensuring seamless operations and an outstanding experience for our clients and visitors. You will work closely with the venue operations team to meet and exceed expectations—on time, on budget, and to the highest standard. If you take pride in delivering excellent service and thrive in a fast-paced environment, we’d love to hear from you.
What you will be doing
- Oversee all stages of event operations—from planning and on-site execution to post-event evaluation.
- Attend stakeholder meetings to support event planning and implementation.
- Ensure staffing levels and resources are in place for exceptional service delivery.
- Manage staff check-in procedures and payroll reconciliation.
- Deliver outstanding customer service to clients, visitors, external partners, and internal teams.
- Handle cash reconciliation from ticket machines and manual sales.
What CSP Can Offer You
- A salary of £27,500 – £29,500 per annum (dependent on experience)
- 35-hour working week, including some evenings and weekends depending on operational needs
- Up to 25 days’ holiday (after qualifying service) plus Bank/Public Holidays
- Pension scheme with excellent employer contribution
- Life insurance at 4x salary
- Access to salary sacrifice schemes
- A range of valuable medical and practical support services through an external Employee Assistance provider
What We Need From You
- Strong ability to prioritise tasks and work to tight deadlines in a fast-paced environment
- Proactive mindset with a high level of initiative
- Excellent communication skills—both written and verbal—with confidence liaising across all levels
- Ability to manage competing demands effectively
- A customer-first approach to service delivery
- Exceptional organisational and administrative abilities
- Proficient in Microsoft Office applications
About CSP
CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.
CSP strives to be an equal opportunities employer.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Events Services
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Assistant Operations Manager employer: CSP Ltd.
Contact Detail:
CSP Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the events industry and let them know you're on the hunt for an Assistant Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CSP Ltd. and their values. Show them you’re not just another candidate—demonstrate how your proactive mindset and customer-first approach align with their mission. Tailor your responses to highlight your experience in managing event operations.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your past experiences and how they relate to the responsibilities of the Assistant Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining CSP Ltd. and being part of their amazing team.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Operations Manager role. Highlight your experience in event operations and customer service, as these are key aspects of the job.
Show Off Your Skills: Don’t hold back on showcasing your organisational and communication skills. CSP is looking for someone who can manage competing demands effectively, so give examples of how you've done this in the past.
Be Proactive: CSP values a proactive mindset, so in your application, mention instances where you took the initiative to improve processes or enhance service delivery. This will show that you’re a great fit for their team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at CSP. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at CSP Ltd.
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key aspects of event operations. Familiarise yourself with the planning, execution, and evaluation stages. This will help you speak confidently about how you can contribute to CSP's seamless service delivery.
✨Showcase Your Customer-First Mindset
CSP values a customer-first approach, so be ready to share examples of how you've delivered exceptional service in previous roles. Think of specific situations where you went above and beyond to meet client needs, as this will resonate well with the interviewers.
✨Demonstrate Your Proactive Nature
Highlight your ability to take initiative and manage competing demands effectively. Prepare to discuss times when you identified potential issues before they arose and how you tackled them. This will show that you're not just reactive but also proactive in your approach.
✨Brush Up on Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you convey your ideas and experiences, especially in a fast-paced environment.
