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- Tasks: Oversee the vehicle repair process from start to finish, ensuring quality and efficiency.
- Company: CSN Collision is a leader in collision repair, helping over 200,000 vehicles annually across Canada, the USA, and Italy.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Join a passionate team dedicated to high-quality repairs and customer satisfaction in a dynamic industry.
- Qualifications: 2-3 years in automotive or collision repair, valid Class 5 Driver's License, and proficiency in relevant software.
- Other info: CSN values diversity and inclusion, offering accommodations during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
About CSN Collision
CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become a leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.
Summary
The role of the Production Coordinator is to oversee the repair process from start to finish. You will work with all departments within the collision facility to facilitate an efficient repair process. Your main responsibility is to ensure a safe, efficient, and high-quality finished product.
Primary Objectives of the Role
- Coordinate repairs from initial to final key.
- Maintain a sense of urgency regarding completion targets.
- Adapt to moving targets and changing priorities.
- Keep technician staff efficient, track efficiencies, and assign work to maximize throughput.
- Ensure technicians have the necessary resources to proceed with repairs.
- Plan scheduled repairs proactively, prepare technical staff, stage parts, and select paint codes/variants.
- Collaborate with all departments for smooth repair flow.
- Understand performance KPIs (Touch time, Cycle Time).
- Focus on process improvements to eliminate bottlenecks.
- Conduct production or pitch meetings to set expectations, guide repair flow, and discuss targets.
- Prioritize repairs to meet shop targets.
- Assist with supplements following shop policies.
- Research repairs against OEM procedures and provide technical documentation.
- Hold regular meetings with front-end staff to review WIP status, communicate delays, and update insurers and customers.
- Engage estimators with the technical team to improve estimating skills.
- Monitor shop safety and ensure health and safety guidelines are followed.
- Maintain shop cleanliness and proper disposal of waste materials.
- Conduct quality control checks throughout the repair process to ensure compliance with estimates.
- Participate in scheduling to balance workload effectively.
- Ensure vehicles are stored safely, covered, and locked as needed.
- Arrange sublet services such as calibrations, tinting, PDR, wheel services, alignments, and film applications.
- Identify opportunities for advanced repair planning (ARP).
Job-Related Technical Knowledge
- Utilize Mitchell Connect and Audatex software.
- Understand the repair process flow in the shop.
- Have in-depth knowledge of OEM repair procedures.
- Follow health and safety guidelines rigorously.
Qualifications and Experience
- Up-to-date compliance training (AODA, WHMIS, Worker Health & Safety, Workplace Violence & Harassment) and knowledge of PIPEDA.
- Experience with Mitchell Connect and Audatex (additional systems can be specified).
- 2-3 years of experience in automotive or collision repair industry.
- Valid Class 5 Driver\’s License.
- Knowledge of insurance DRP practices/guidelines.
- IAN-CAR training is an asset (specify type, e.g., I-CAR Collision Repair, I-CAR Estimating, etc.).
- Proficiency in Microsoft Office and other relevant software.
- Professional appearance and excellent customer service skills.
- Experience with advanced repair planning systems.
Disclaimer: This job description may not include all duties and responsibilities and may evolve as CSN continues to grow.
CSN is an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered without regard to protected characteristics. We support an accessible environment and will provide accommodations during the recruitment process upon request.
If you require accommodations, please inform us, and we will work with you to meet your needs.
At CSN Collision, we seek passionate, skilled, and dedicated individuals eager to join a collaborative, high-performing team. This posting is part of our ongoing efforts to build a pipeline of talented professionals for future opportunities. If your background aligns with our needs, a team member will contact you when a suitable position is available.
By applying, you join our talent community, allowing us to connect with you for future opportunities. Thank you for your interest in CSN Collision. We look forward to the possibility of working together.
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Production Coordinator employer: CSN Collision
Contact Detail:
CSN Collision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Coordinator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like Mitchell Connect and Audatex. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to the role, such as Touch Time and Cycle Time. Being able to discuss how you can positively impact these metrics will demonstrate your readiness for the position.
✨Tip Number 3
Network with professionals in the automotive and collision repair industry. Attend local events or join online forums to connect with others who might provide insights or even referrals for the Production Coordinator role.
✨Tip Number 4
Prepare to discuss your experience with health and safety guidelines, as well as any compliance training you've completed. This shows that you prioritise safety and are well-versed in industry standards, which is crucial for this role.
We think you need these skills to ace Production Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Production Coordinator position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in the automotive or collision repair industry. Mention specific roles or projects where you coordinated processes, managed teams, or improved efficiencies.
Showcase Technical Knowledge: Demonstrate your familiarity with relevant software like Mitchell Connect and Audatex. If you have any certifications or training related to OEM procedures or health and safety guidelines, be sure to include those as well.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the role and the company. Mention how your skills align with CSN Collision's objectives and your commitment to maintaining high-quality standards.
How to prepare for a job interview at CSN Collision
✨Know the Repair Process
Familiarise yourself with the entire repair process flow in a collision facility. Be prepared to discuss how you would coordinate repairs from start to finish, ensuring efficiency and quality.
✨Demonstrate Your Technical Knowledge
Highlight your experience with Mitchell Connect and Audatex software during the interview. Be ready to explain how you've used these tools in past roles to improve repair processes and track efficiencies.
✨Showcase Your Leadership Skills
As a Production Coordinator, you'll need to lead and motivate technicians. Prepare examples of how you've successfully managed teams, conducted meetings, and communicated effectively to meet targets.
✨Emphasise Safety and Compliance
Discuss your understanding of health and safety guidelines and compliance training. Be ready to share how you've ensured a safe working environment in previous positions, as this is crucial in the collision repair industry.
