At a Glance
- Tasks: Provide detailed vehicle repair estimates and communicate effectively with customers and insurers.
- Company: Join a leading collision repair company known for exceptional customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic workplace with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customers' lives by helping them through the repair process.
- Qualifications: 3-5 years of experience as a Collision Estimator and proficiency in estimating software.
The predicted salary is between 30000 - 40000 € per year.
Since 2011, CSN Shirley Drive has been a staple in the Kitchener community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.
The role of the Estimator is to provide a detailed estimate to repair a vehicle post-collision. The estimator is responsible to many stakeholders and must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. They must understand the effect of collision on a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.
Primary Objectives of the role:
- Set reasonable expectations for the customer and educate them on the repair process.
- Have a thorough understanding of estimating software required to process estimates.
- Locate assignments from insurers and understand the requirements.
- Gather additional information that may be required from the insured.
- View vehicle with customer to highlight accident-related damage and previous non-claim related damage.
- Photograph vehicle damages as per shop policy and insurer requirement, ensuring photos are high quality.
- Determine if a vehicle is drivable or non-drivable.
- Write detailed estimates that capture all claim-related damage and research to ensure OEM standards and procedures are followed.
- Control costs for the insurer by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies.
- Ensure proper dates are inputted in the estimating systems in real-time.
- Ensure correct rate profiles are being selected.
- Communicate important details to the insurer and customer, such as when a vehicle is scheduled or any delays.
- Ensure appropriate parts for the repair are selected and confirm model/trim level, price, and availability.
- Schedule sublets and ensure all invoices (parts, sublet, rental towing) are added to the file as per insurer guidelines.
- Keep estimates accurate throughout the repair process with supplements, part price changes, and any additional communications to the insurer required.
- Upload and monitor claims for approval.
- Sell customer pay/third party pay estimates, aiming to keep a batting average at 80% or higher.
- Send final supplement/final bills to insurer for approval within 48 hours post-delivery where possible.
- Ensure final authorization is noted in the management system, and final amounts match for proper closing of the file.
- Quality Control: ensure the final product is ready for delivery to the customer.
- Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, insurance, and OEM standards.
Qualifications, Experience and other requirements:
- Utilize Mitchell Connect and Audatex software.
- At least 3 to 5 years of experience working as a Collision Estimator.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Valid Driver's License.
- Knowledgeable and up to date in various Insurance “DRP” practices/guidelines.
- I-CAR training would be an asset.
Personal Attributes:
- Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
- Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English.
- Able to manage relationships in a collaborative manner with a wide range of stakeholder groups.
- Has a critical thinking approach to problem-solving and is a forward thinker.
- Considers problems from all new perspectives and adapts to new ideas and initiatives.
- Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
- Follows up with customers during and after the delivery of services to ensure their needs have been met.
- Identifies main negotiating points of a given issue and engages in negotiation.
- Detail-oriented and accurate in all work and communication.
- Empathetic personality and confidence to take control of the claim.
- Ability to prioritize and be effective with changing priorities.
- Be professionally dressed and be a great CSN ambassador.
- Frames discussions positively, takes action to resolve conflict while minimizing tension.
Estimator employer: CSN Collision
CSN Shirley Drive is an exceptional employer in the Kitchener community, offering a supportive work culture that prioritises employee growth and development. As an Estimator, you will benefit from a collaborative environment where your expertise is valued, alongside competitive compensation and opportunities for professional advancement. Join us to be part of a team that is dedicated to delivering high-quality service while fostering strong relationships with customers and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Estimator
✨Tip Number 1
Get to know the company inside out! Research CSN Shirley Drive, their values, and their approach to collision repair. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an estimator, you'll need to explain complex details clearly to customers and insurers. Role-play with a friend or family member to get comfortable discussing estimates and repair processes in a way that builds trust and confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with estimating software like Mitchell Connect and Audatex. If you can demonstrate your proficiency during the interview, it’ll give you a leg up on other candidates who might not be as tech-savvy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re professional and keen on the role, and it keeps you fresh in their minds.
We think you need these skills to ace Estimator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Estimator role. Highlight your experience with estimating software like Mitchell Connect and Audatex, and showcase your understanding of collision repair processes. We want to see how you fit into our team!
Show Off Your Communication Skills:Since the Estimator role involves a lot of interaction with customers and insurers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a previous role.
Highlight Your Organisational Skills:Being organised is key for an Estimator, so make sure to mention any relevant experience that showcases your time management and planning abilities. We love candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at CSN Shirley Drive!
How to prepare for a job interview at CSN Collision
✨Know Your Estimating Software
Make sure you’re well-versed in Mitchell Connect and Audatex software. Brush up on how to navigate these tools efficiently, as they are crucial for creating accurate estimates. Familiarity with the software will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Master the Art of Communication
As an estimator, you'll need to communicate effectively with customers, insurers, and team members. Practice articulating complex information clearly and empathetically. Role-play common scenarios with a friend to build your confidence in explaining the repair process and setting expectations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to negotiate with insurers or manage customer expectations. Highlighting your critical thinking and flexibility will demonstrate that you can handle the fast-paced environment of collision repair.
✨Dress the Part and Be Professional
First impressions matter! Dress professionally for your interview to reflect the standards of CSN Shirley Drive. Being well-presented shows that you take the opportunity seriously and are ready to represent the company positively.
