Automotive Collision Field Operations Manager

About CSN Collision: CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary: The Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes:

• Partnerships with insurers, OEMs and vendors
• Local and digital marketing tools
• Operational support tools

Primary Objectives of the Field Operations Manager:

• Primary point of contact for CSN Licensees in the designated Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:

• Overall business growth and performance
• Performance on insurance programs
• Utilisation of vendors, marketing programs, software, training, and other components of the CSN System
• New and upcoming CSN initiatives
• Review of outstanding issues and/or new issues, including non-urgent issues
• Identification of one or two strategic action items and expected timing

• Cases and action items more than 30 days old
• Challenges engaging with stores
• KPI performance vs. targets

Qualifications:

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license

Travel requirements: While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings. In-person meetings with CSN Licensees are expected to represent 40%-50% of the employee's time with 20-30 days per year requiring overnights. The successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance).

Competitive salary and bonus program. Competitive benefits package. The ability to grow, develop and manage your career path.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. As CSN continues to grow, other career opportunities may become available. CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.