Estimator in Scarborough

Since 2011, CSN Shirley Drive has been a staple in the Kitchener community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely.

The role of the Estimator is to provide a detailed estimate to repair a vehicle post-collision. The estimator is responsible to many stakeholders and must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. They must understand the effect of collision on a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives of the role:

• Set reasonable expectations for the customer, and educate them on the repair process.
• Have a thorough understanding of estimating software, required to process estimates.
• Locate assignments from insurers and understand the requirements.
• Gather additional information that may be required from the insured.
• View vehicle with customer to highlight accident-related damage, and previous damage non-claim related.
• Photograph vehicle damages as per shop policy and insurer requirement, ensuring photos are high quality.
• Determine if a vehicle is drivable or non-drivable.
• Write detailed estimates that capture all claim-related damage, and research repair to ensure OEM standards and procedures are followed.
• Control costs for the insurer by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies.
• Ensure proper dates are inputted in the estimating systems.
• Ensure correct rate profiles are being selected.
• Communicate important details to the insurer and customer.
• Ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
• Schedule sublets and ensure all invoices are added to the file as per insurer guidelines.
• Keep estimate accurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
• Upload and monitor claims for approval.
• Sell customer pay/third party pay estimates.
• Send final supplement/final bills to insurer for approval.
• Ensure final authorization is noted in management system, and final amounts match.
• Quality Control: ensure final product is ready for delivery to customer.
• Deliver vehicle to customer, explain repair where required.
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.

Qualifications, Experience and other requirements:

• Utilize Mitchell Connect and Audatex software.
• At least 3 to 5 years of experience working as a Collision Estimator.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Valid Driver's License.
• Knowledgeable and up to date in various Insurance “DRP” practices/guidelines.
• I-CAR training would be an asset.

Personal Attributes:

• Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English.
• Able to manage relationships in a collaborative manner, applying diplomacy to reach win-win resolutions.
• Has a critical thinking approach to problem solving and is a forward thinker.
• Considers problems from all new perspectives and adapts to new ideas and initiatives.
• Works well in a fast-paced environment, self-motivated, and works independently without close supervision.
• Follows-up with customers during and after the delivery of services to ensure that their needs have been met.
• Identifies main negotiating points of a given issue and engages in negotiation.
• Detail-oriented and accurate in all work and communication.
• Empathetic personality and confidence to the customer, to take control of the claim.
• Ability to prioritize and be effective with changing priorities.
• Be professionally dressed and be a great CSN ambassador.
• Frames discussions positively, takes action to resolve conflict, while minimizing tension.

Schedule: 8:00 AM - 5:00 PM, Monday to Friday.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.