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- Tasks: Support customers by answering calls, responding to emails, and booking collections.
- Company: Join a well-established courier company with a focus on customer satisfaction.
- Benefits: Full-time hours, competitive pay, and a supportive team environment.
- Other info: Opportunity for overtime and growth in a close-knit team.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and logistics preferred; strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
CSM Logistics are a long established courier company in the UK specialising in both UK and International delivery services. The Northampton branch are looking for a dynamic and enthusiastic individual to join the rapidly expanding branch to take on the role of Customer Services agent. The successful applicant will be based in the office overseeing the smooth running of the business.
Your day to day duties will include:
- Answering telephone calls from our customers and responding to emails
- Booking collections
- Track and trace
- Quotations
- Updating our CRM system
Customer satisfaction is key to our success and this must be paramount when responding to and resolving any inquiries. Experience in both the role and the logistics industry are preferred.
The successful applicant will also need to possess the following attributes:
- Articulate
- Organised
- Punctual
- Proactive
- Computer Literate
- Cope well under pressure
- Good interpersonal skills both on the phone and face to face
- Work well in a close knit team
- Competence to drive LWB size vehicles preferred to assist with Operational support as necessary
Occasional overtime may be required, with an 8am start to support the business. This is a full time role – 40 hours per week - Monday to Friday with the hours of 09.00 – 18.00.
Operations Support / Customer Service Advisor in Northampton employer: CSM Logistics
Contact Detail:
CSM Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support / Customer Service Advisor in Northampton
✨Tip Number 1
Get to know the company! Research CSM Logistics and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers daily, it’s crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved issues under pressure. This will demonstrate that you can handle the fast-paced environment at CSM Logistics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Support / Customer Service Advisor in Northampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team at CSM Logistics.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CSM Logistics
✨Know the Company Inside Out
Before your interview, take some time to research CSM Logistics. Understand their services, values, and what sets them apart in the courier industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key for this role, prepare examples from your past experiences where you successfully resolved customer inquiries or complaints. Highlight your ability to stay calm under pressure and how you’ve contributed to a positive customer experience.
✨Demonstrate Your Organisational Skills
As an Operations Support / Customer Service Advisor, being organised is crucial. Be ready to discuss how you manage your time and tasks, especially when handling multiple inquiries. You might even want to bring a planner or digital tool you use to keep track of your responsibilities.
✨Prepare for Teamwork Questions
This role requires working well in a close-knit team, so expect questions about teamwork. Think of specific instances where you collaborated with others to achieve a goal. Emphasise your interpersonal skills and how you contribute to a positive team environment.