Procurement Enablement Lead - P2P, COE & COS Ops

Procurement Enablement Lead - P2P (Purchase to Pay) COE (Centre of Excellence) & COS (Centre of Scale) Ops is accountable for managing and overseeing procurement operations in alignment with the function’s strategy and goals. This role serves as the primary interface between the procurement function and shared service execution teams, ensuring compliance, operational efficiency, and continuous improvement. The role provides leadership in resolving issues, validating data, and driving performance across procurement operations.

Responsibilities

• Lead and manage day‑to‑day procurement operations, ensuring alignment with functional strategy and business needs.
• Oversee execution activities performed by shared service teams and ensure consistent delivery of procurement services.
• Monitor operational performance and identify areas for improvement across processes and systems.
• Act as the CSL interface between CoS and CoE, ensuring full operability between the two Centres.
• Act as the CSL day‑to‑day programme manager for both centres and report into Global Head Strategy & Innovation and the CPO for any escalations.

Interface with Centre of Scale (CoS)

• Drive external partner to secure a consistently high level of service delivery, act as second level escalation point for service issues, follow up on continuous improvement activities, and KPIs.
• Collaborate with CoS to align procurement operations with best practices and organisational standards.
• Leverage insights and data from CoS to drive process improvements and enhance operational efficiency.
• Facilitate communication, issue resolution, and performance feedback loops between teams.
• Provide feedback and reporting on COE effectiveness to support data‑driven decisions and enhance operational outcomes.
• Act as the link between the Category and Sourcing teams to collect feedback and drive user‑based process improvement activities in collaboration with the CoS.

Interface with Centre of Excellence (CoE)

• Drive external partner to secure a consistently high level of service delivery, act as second level escalation point for service issues, follow up on continuous improvement activities, and KPIs.
• Full responsibility for delivery of agreed hard savings from outsourced categories as well as sourcing execution below 500K USD.
• Collaborate with the CoE to align tactical and strategic procurement activities with best practices and organisational standards.
• Leverage insights and data from the CoS to drive process improvements and enhance operational efficiency.
• Facilitate communication, issue resolution, and performance feedback loops between teams.
• Provide feedback and reporting on COE effectiveness to support data‑driven decisions and enhance operational outcomes.
• Act as the link between the Category and Sourcing teams to collect feedback and drive user‑based process improvement activities in collaboration with the CoE.

Compliance management

• Validate procurement data and reporting outputs to ensure accuracy and consistency.
• Ensure adherence to procurement policies, procedures, and regulatory requirements across all operational activities.
• Act as the point of contact and escalation for compliance‑related issues within the procurement function.
• Support audit readiness and documentation management to maintain governance standards.

Process oversight and improvement

• Identify and implement process improvements to enhance efficiency, effectiveness, and user experience.
• Collaborate with the Procurement Excellence Manager and other stakeholders to drive continuous improvement initiatives.
• Support the development and refinement of procurement systems and tools.

Process and systems knowledge specialist

• Serve as subject matter expert on procurement processes and systems to ensure consistency, compliance, and operational efficiency across the function.
• Provide guidance and support to stakeholders on system capabilities and process improvements to optimize procurement performance and data accuracy.

Other Responsibilities

• Training and development support.
• Issue resolution.
• Documentation management.
• Communication across the function.
• Data review and validation.
• Feedback collection.

Education Requirements

• Bachelor’s degree in business, Supply Chain Management, Procurement, or related discipline is required.
• Postgraduate qualifications or certifications in procurement operations, governance, or process improvement (e.g., Lean Six Sigma) are desirable.

Experience Requirements

• Minimum 8+ years of experience in procurement operations, shared services, or governance roles.
• Proven success in managing procurement execution teams and driving operational performance.
• Strong background in compliance, process improvement, and stakeholder engagement.
• Experience working with cross‑functional teams and shared service environments.

Competencies

• Strategic thinking: Strong strategic mindset to align procurement operations with organisational objectives and drive continuous improvement.
• Compliance knowledge: In‑depth understanding of procurement policies, procedures, and regulatory requirements to ensure adherence.
• Problem‑solving abilities: Strong problem‑solving skills to address operational challenges and implement effective solutions.
• Adaptability: Ability to work globally and manage issues and queries as they arise.

Working Conditions

• Ability to work across time zones and manage global stakeholder relationships.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.