Senior ER Manager in Maidenhead

The Senior Employee Relations Manager for the Global Employee Relations Group is responsible for managing employee relations issues for their region. This includes ownership and management of each ER case from intake to remediation and follow‑up as necessary. ER cases include investigating and resolving cases that are difficult and complex complaints and conflicts in the workplace that require analysis of issues and consideration of other areas while balancing a broad set of issues, procedures and policies. This role serves as an advisor to CSL managers and senior management regarding policies and procedures related to the management of their team. The Senior Employee Relations Manager seeks to improve the employee experience while assessing, advising and decreasing the risk to the company.

EMPLOYEE/INDUSTRIAL RELATIONS

• Manage complex ER cases to resolution independently and in collaboration as necessary with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders.
• Conduct confidential investigations into serious misconduct, such as harassment, discrimination, or other breaches of company policy.
• Gather information, interview relevant individuals, analyze data, and prepare legally sound documentation to support all disciplinary and/or termination actions.
• Recommend a course of action based on the facts, CSL Values and then coach management through the implementation of each action.
• Receive and investigate Compliance Hotline/Speak Up cases through resolution and complete all process documentation in appropriate system.
• Facilitate terminations including termination letters, termination meeting, and related documentation.
• Provide feedback and guidance to business management regarding employee relations best practices and ensure fair treatment of employees while mitigating risk.
• Participate in program development and facilitate training on ER services with the Learning department.
• Work collaboratively to ensure consistent application and interpretation of company policies and contracts.
• In Unionized / Works Council environments, facilitate resolution of labor grievances, disputes, employee issues and concerns.

MEDICAL ACCOMMODATIONS

• Manage medical accommodation process in conjunction with other CSL and external stakeholders.
• Facilitate interactive discussions with relevant HR Business Partners and medical experts.
• Document and record determination of approved or denied medical accommodation in appropriate system.

CORRECTIVE ACTION

• Educate business leaders on corrective action and potentially the annual review processes including SMART objectives.
• Consult with managers on driving a culture of high performance and engagement at CSL.
• Document and record employee actions in appropriate system.

SPECIAL PROJECTS/ADMINISTRATION

• Complete special HR/ER related projects by clarifying project objective, setting timetables and schedules, conducting research, developing and organizing information and delivering against project objectives.
• Record and correctly maintain all case management requirements in systems for reporting and compliance.

JOB SPECIFICATIONS

• Professional HR certification preferred.
• Minimum of 5 - 7 years’ experience as a HR Generalist, HRBP, Employee Relations Manager (or equivalent relevant experience working in a dynamic global organization).
• Strong knowledge of HR processes gained in a dynamic organization.
• Experience supporting multiple locations remotely strongly preferred.
• Labor or works council experience strongly preferred.

ADDITIONAL COMMENTS

• Strong knowledge of employment related laws at the county/regional level.
• Stay current on changes in employment regulation and recommend improvements to ER Lead.
• Strong communication skills, written, verbal and in presentation.
• Ability to manage and balance complex employee relations cases and investigations.
• High employee, customer, and colleague focus.
• Results‑oriented and sense of urgency.
• Diplomacy and ability to handle confidential information with discretion.
• Ability to build strong relationships and positively influence others.

WORKING CONDITIONS

• Ability to make decisions which have high impact on the department’s credibility, operations, and services.
• Overnight travel required up to 20% of the time.
• Fast paced environment with frequent interruptions.

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.