Overview
Lead and shape CSL Vifor's omnichannel engagement strategy for the International region, partnering with senior executives to drive customer engagement and business growth. You will translate global priorities into actionable plans, oversee tool adoption, and manage cross-functional delivery across marketing, medical and commercial teams. This role offers high visibility to influence strategy, transform customer experiences, and scale omnichannel capabilities. You will work with regional and global stakeholders to deliver measurable ROI and impact.
Responsibilities
- Set strategic direction for omnichannel across International markets and co-create a cohesive strategy with regional marketing and product portfolios
- Define long-term roadmaps for tools, systems, and frameworks supporting omnichannel and commercial excellence
- Translate senior leadership priorities into actionable omnichannel plans
- Act as advisor to Marketing, Medical, and Commercial heads; partner with enablement functions globally
- Build and lead a senior, cross-functional team to deliver omnichannel initiatives
- Oversee rollout and adoption of new systems, tools, and processes; ensure coherent customer journeys and KPI-driven ROIs
- Drive change management, transformation, and continuous improvement
- Manage budget and resources; optimize vendor relationships
Key requirements
- 12+ years in pharma/biotech with direct commercial or IT support for commercial activities
- Bachelor’s or Master’s degree in a scientific, technological or business field
- Strong interpersonal skills to engage senior leaders
- Local regulatory, privacy, security, and compliance knowledge
- Experience in international, matrixed environments with cross-functional teams
- Excellent project management, stakeholder management, communication, and relationship-building
- Familiarity with global regulations and cultural nuances
- Proven change and leadership abilities
- Onsite presence minimum 3 days per week
- stakeholder management
- relationship-building
- leadership and people development
- omnichannel strategy and governance
- tools/systems/frameworks for omnichannel and commercial excellence
- change management
Senior Director, Omnichannel Engagement - International in Maidenhead employer: CSL
CSL Seqirus is an excellent employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Global Financial Analyst. With a strong focus on employee growth and development, the company offers numerous opportunities for professional advancement while providing a hybrid working model that promotes work-life balance. Located in Speke, Liverpool, employees benefit from a vibrant community and the chance to engage with diverse teams across the globe, enhancing both personal and professional experiences.
