Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer orders and ensure top-notch service for UK healthcare providers.
- Company: Join CSL Seqirus, a leader in the pharmaceutical industry with a focus on innovation.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: On-site role with opportunities for growth in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday).
As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers. The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.
Key Responsibilities include:
- Process customer orders accurately in the ERP system (SAP or similar).
- Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
- Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
- Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
- Maintain customer master data including account set-up and contact details.
- Ensure all activities comply with GDP, QA requirements, and company SOPs.
- Drive continuous improvement in customer service processes.
Skills & Experience:
- Experience in customer service, order management, or operations (pharma or medical device preferred).
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
- Understanding of GDP, compliance, and regulated environments.
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives.
Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool employer: CSL
Contact Detail:
CSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool
✨Tip Number 1
Get to know the company inside out! Research CSL Seqirus and their values, especially around customer service and compliance. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position. Plus, it shows you're proactive and keen to learn more about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, order management, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to highlight your communication and problem-solving skills in your application. We’re looking for someone who can manage multiple priorities and has a keen eye for detail, so make sure these come through clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CSL
✨Know Your Stuff
Make sure you understand the order-to-invoice process and how it relates to customer service. Brush up on GDP standards and be ready to discuss how you’ve ensured compliance in past roles. This shows you’re not just familiar with the basics but can also handle the specifics.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues in previous jobs. Think about times when you coordinated with different teams to ensure smooth operations – this will highlight your teamwork skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving abilities. Prepare for situational questions where you might need to demonstrate how you would handle a product complaint or a temperature excursion query. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with ERP Systems
Since the role involves using ERP systems like SAP, make sure you’re comfortable discussing your experience with these tools. If you’ve used similar systems, be ready to explain how you adapted to them and any challenges you overcame. This will show your technical aptitude and readiness to hit the ground running.
