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- Tasks: Process customer orders and be the first point of contact for UK customers.
- Company: Join CSL Seqirus, a leading influenza vaccine provider with a commitment to innovation.
- Benefits: Enjoy competitive benefits, including professional development and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work on-site in Liverpool or Maidenhead with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Advisor; Commercial Operations 12 month FTC role at CSL. 12 month Fixed Term Contract – UK Business Operations – CSL Seqirus Commercial Operations. Based in Speke, Liverpool (on site Monday, Tuesday, Wednesday) or at our Maidenhead Site (Monday, Tuesday & Wednesday).
Key Responsibilities
- Process customer orders accurately in the ERP system (SAP or similar).
- Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
- Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
- Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
- Maintain customer master data including account set‑up and contact details.
- Ensure all activities comply with GDP, QA requirements, and company SOPs.
- Drive continuous improvement in customer service processes.
Skills & Experience
- Experience in customer service, order management, or operations (pharma or medical device preferred).
- Strong communication and problem‑solving skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Excellent attention to detail.
- Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
- Understanding of GDP, compliance, and regulated environments.
Our Benefits
CSL Seqirus is committed to attracting and retaining world‑class employees who are valued for their contributions to achieving business objectives. Learn more about the benefits available when you join CSL Seqirus.
About CSL Seqirus
CSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state‑of‑the‑art production facilities in the U.S., the U.K. and Australia, CSL Seqirus uses egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries worldwide.
We want Seqirus to reflect the world around us. At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more about Inclusion and Belonging at CSL.
Do work that matters at CSL Seqirus!
Customer Service Advisor; Commercial Operations 12 month FTC employer: CSL
Contact Detail:
CSL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor; Commercial Operations 12 month FTC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CSL Seqirus. Understand their mission, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple priorities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with ERP systems like SAP or Salesforce. Share specific examples of how you've used these tools to improve customer service or streamline operations in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Customer Service Advisor position at CSL Seqirus.
We think you need these skills to ace Customer Service Advisor; Commercial Operations 12 month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, order management, or operations, especially if it's in pharma or medical devices. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can handle enquiries effectively.
Detail is Key: Pay attention to the details in your application. Mention any experience with ERP/CRM systems like SAP or Salesforce, and ensure your application is free from typos. We love candidates who have excellent attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at CSL Seqirus!
How to prepare for a job interview at CSL
✨Know Your ERP Systems
Familiarise yourself with ERP systems like SAP, as this role involves processing customer orders accurately. Brush up on how these systems work and be ready to discuss any relevant experience you have.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong communication and problem-solving skills. Think of specific situations where you managed multiple priorities or resolved customer complaints effectively.
✨Understand Compliance and Regulations
Since the role requires knowledge of GDP and compliance in a regulated environment, do some research on these topics. Be prepared to explain how you ensure adherence to SOPs in your previous roles.
✨Demonstrate Continuous Improvement Mindset
CSL values continuous improvement in customer service processes. Think of ways you've contributed to process enhancements in your past jobs and be ready to share those insights during the interview.
