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- Tasks: Manage customer orders and ensure top-notch service for UK healthcare providers.
- Company: Join CSL Seqirus, a leading global influenza vaccine provider.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and innovation.
The predicted salary is between 30000 - 42000 £ per year.
12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations
Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday)
As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers. The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.
Key Responsibilities include:
- Process customer orders accurately in the ERP system (SAP or similar).
- Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
- Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
- Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
- Maintain customer master data including account set-up and contact details.
- Ensure all activities comply with GDP, QA requirements, and company SOPs.
- Drive continuous improvement in customer service processes.
Skills & Experience:
- Experience in customer service, order management, or operations (pharma or medical device preferred).
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
- Understanding of GDP, compliance, and regulated environments.
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives.
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
Customer Service Advisor; Commercial Operations 12 month FTC in Birkenhead employer: CSL Seqirus
Contact Detail:
CSL Seqirus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor; Commercial Operations 12 month FTC in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CSL Seqirus. Understand their mission, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple priorities. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! If you've got experience with ERP systems like SAP or Salesforce, make sure to highlight that during your interview. Share specific examples of how you've used these tools to improve customer service or streamline processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor; Commercial Operations 12 month FTC in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in order management or customer service, especially in the pharma or medical device sectors. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of GDP and compliance – it’s key for us!
Show Off Your Communication Skills: As a Customer Service Representative, strong communication is essential. In your application, give examples of how you've effectively managed customer enquiries or resolved issues in the past. We love seeing problem-solving in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CSL Seqirus!
How to prepare for a job interview at CSL Seqirus
✨Know Your Stuff
Familiarise yourself with the order-to-invoice process and how it relates to customer service. Brush up on GDP standards and be ready to discuss how you’ve ensured compliance in past roles. This shows you’re not just a candidate, but someone who understands the industry.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues in previous jobs. Think about times when you coordinated with different teams to ensure smooth operations – this will highlight your teamwork skills.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about common challenges in customer service, like handling complaints or managing returns, and how you would approach them. This will show that you can think on your feet and handle pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to continuous improvement in customer service processes or how they support employee development. This not only shows your interest but also helps you gauge if the company is the right fit for you.