HR Operations Adviser (French Speaking) in Liverpool

This is an exciting opportunity to be part of a collaborative and forward-thinking HR Service Centre team, supporting our employees across EMEA and beyond. As a key member of our HR Operations function, you’ll work closely with colleagues across regions to deliver a high-quality, consistent HR experience that underpins every stage of the employee journey. Reporting to the Manager - Service Centre - EMEA, you’ll play a hands-on role in delivering operational HR support, partnering with our global HR teams to ensure our processes are effective, compliant, and employee-focused. In this French-speaking HR Operations Adviser role, you’ll also support our French-speaking employees and ensure they receive timely and accurate assistance tailored to their local context — helping us deliver a truly inclusive and responsive HR service.

About You:

• You are a proactive problem-solver who thrives in a collaborative environment.
• You ask the right questions to understand the bigger picture and take initiative to deliver scalable, sustainable solutions that support business growth.
• Detail-oriented and process-minded, you’re always looking for ways to simplify, streamline, and enhance the employee and candidate experience.
• You’re motivated by continuous improvement and take pride in executing both immediate tasks and longer-term projects with care and consistency.
• You are a team player who builds trusted relationships across HR and the wider business.
• You enjoy working with others to drive operational excellence and contribute meaningfully to team success.
• You understand the importance of accurate data and handle sensitive information with the utmost confidentiality.
• You are confident navigating HR systems and enjoy using technology to improve the way we work.
• You take pride in delivering a high-quality service to employees and managers, and you see each interaction as an opportunity to support, solve, and add value.
• You remain calm under pressure, and adapt quickly as priorities shift in a fast-paced environment.
• You take ownership of your work, follow through on commitments, and are motivated to get things right the first time.

Responsibilities Include:

• Managing core HR processes across the employee lifecycle including onboarding, changes to employment, and off-boarding ensuring timely, accurate, and compliant execution.
• Acting as a first point of contact for HR queries from employees and managers, providing clear and friendly guidance in line with policies and procedures.
• Maintaining HR systems and records, ensuring data is accurate, up-to-date, and handled with confidentiality and care.
• Partnering with Centres of Expertise (CoEs) such as Talent Acquisition, Reward, and Employee Relations to deliver seamless employee experiences.
• Identifying opportunities to improve processes, reduce manual effort, and increase efficiency, working with colleagues to implement improvements.
• Supporting audits and compliance requirements by ensuring documentation and records meet internal standards and external legal/regulatory obligations.
• Providing operational support for cyclical HR activities, such as performance reviews, pay reviews, contract renewals, and policy rollouts.
• Producing HR reports and insights, using data to support decision-making and monitor service levels and compliance.
• Championing best practice in HR administration, helping to drive consistency and quality across the HR Service Centre.
• Collaborating with colleagues across regions and functions, contributing to shared goals and team success.

Skills & Experience:

• Experience in HR Operations, HR Administration, or other administration role.
• Strong attention to detail with a track record of accurate data entry and documentation.
• Experience working with HR systems and CRM systems (e.g. Workday, ServiceNow).
• Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Excellent communication skills; able to explain processes clearly and professionally, both verbally and in writing.
• Strong understanding of confidentiality, GDPR, and handling of employee data.
• A customer-focused mindset, with a commitment to delivering excellent service to employees and stakeholders.
• French language speaker.

This position is hybrid; working 3 days in the office, 2 days working from home.