HR Operations Adviser (German-speaking) - Speke, Liverpool

Location: Speke, Liverpool (Hybrid – 3 days/week on site)

Function: Global HR Operations

Reporting to: Senior Manager HR Operations

The Opportunity

As part of our Global HR Operations function, the HR Operations Adviser plays a key role within the EMEA HR Service Centre. The role supports the full employee lifecycle for CSL entities in Germany and Switzerland, ensuring high-quality, compliant, and consistent HR service delivery. You will act as a first point of contact for HR-related queries, particularly for our German-speaking population, while ensuring operational excellence, data integrity, and continuous process improvement. This is a collaborative, fast‑paced role where accuracy, service mindset, and a strong understanding of HR processes are essential.

Responsibilities

• Manage core HR processes across the employee lifecycle, including onboarding, contractual changes and offboarding for Germany and Switzerland.
• Process and respond to inquiries regarding routine HR processes such as Workday transactions, parental leave, working hours and other HR policies, ensuring accuracy and compliance with local legislation.
• Act as the first point of contact for HR queries from employees and managers, providing clear guidance in both German and English.
• Maintain HR systems and employee records (e.g., Workday, ServiceNow) while ensuring accuracy, completeness, confidentiality and compliance with internal controls.
• Partner with Centres of Expertise such as Talent Acquisition, Reward and Employee Relations to ensure seamless HR service delivery, escalating issues where necessary.
• Collaborate with regional and global HR teams to support shared objectives and promote knowledge sharing across the HR Operations network.
• Identify and support opportunities for process improvement, recommending enhancements to HR workflows, system usage and service delivery efficiency.
• Support audits and compliance activities by ensuring documentation meets internal and external regulatory requirements.
• Provide operational support for cyclical HR processes, including performance reviews, pay reviews, and contract renewals.

Skills, Experience & Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field (preferred).
• Minimum of one year of experience in HR Operations, HR Administration or a similar role.
• Experience working in a multinational or regional HR environment supporting multiple countries, ideally Germany and Switzerland.
• Proven experience working with HR systems such as Workday and HR case management tools like ServiceNow.
• Very good system knowledge of SAP HR, ticketing tools, cloud systems and HR portal technologies.
• Solid understanding of core HR processes across the employee lifecycle, including onboarding, contractual changes and offboarding.
• Familiarity with HR compliance requirements within the EMEA region.
• High level of attention to detail and ability to manage confidential employee data with accuracy and professionalism.
• Strong time management and prioritisation skills, with the ability to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills in both German and English (spoken and written).
• Ability to build positive working relationships and collaborate effectively across regions and HR functions.
• Proactive, solutions‑focused mindset with enthusiasm for identifying opportunities to streamline and improve HR processes.
• Very good knowledge of local company regulations for Germany and Switzerland.

What We Offer

• A dynamic and collaborative work environment within a global, purpose‑driven organisation.
• The opportunity to support HR operations across multiple countries and contribute to continuous improvement initiatives.
• Hybrid working model with three days per week on site in our Speke (Liverpool) office.
• Opportunities for professional development and growth within the Global HR Operations function.
• A culture that values diversity, equity and inclusion, and encourages employees to bring their authentic selves to work.
• Access to learning resources, global HR networks and cross‑regional collaboration opportunities.