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- Tasks: Manage customer orders and ensure top-notch service for UK healthcare providers.
- Company: Join CSL Seqirus, a leading global influenza vaccine provider.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a dynamic team with opportunities for growth and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
12 month Fixed Term Contract Customer Service Representative; UK Business Operations; CSL Seqirus Commercial Operations
Based in Speke, Liverpool (on site Monday, Tuesday Wednesday) or based at our Maidenhead Site (Monday, Tuesday & Wednesday).
As a Customer Service Representative, you will be responsible for managing the order-to-invoice process and ensuring high-quality service to UK healthcare providers, distributors, and wholesalers. The role supports business operations by ensuring timely order fulfilment, managing enquiries, and maintaining compliance with GDP (Good Distribution Practice) standards.
Key Responsibilities include:
- Process customer orders accurately in the ERP system (SAP or similar).
- Act as first point of contact for UK customers regarding product availability, pricing, delivery status, and general enquiries.
- Coordinate with 3PLs, Sales, Finance, and Quality teams to ensure timely delivery of orders.
- Manage returns, credit notes, product complaints, and temperature excursion queries according to SOPs.
- Maintain customer master data including account set-up and contact details.
- Ensure all activities comply with GDP, QA requirements, and company SOPs.
- Drive continuous improvement in customer service processes.
Skills & Experience:
- Experience in customer service, order management, or operations (pharma or medical device preferred).
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Working knowledge of ERP/CRM systems (SAP, Salesforce, Veeva).
- Understanding of GDP, compliance, and regulated environments.
Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool employer: CSL Plasma Inc.
Contact Detail:
CSL Plasma Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Seqirus on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as they love to see your problem-solving skills in action!
✨Tip Number 3
Show off your knowledge of GDP and compliance during interviews. It’s a big deal in this role, so demonstrating your understanding can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Service Advisor; Commercial Operations 12 month FTC in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in customer service, order management, or operations, especially in pharma or medical devices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of GDP and compliance – it’s key for us!
Show Off Your Communication Skills: As a Customer Service Advisor, strong communication is crucial. In your application, demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've solved problems or managed enquiries in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at CSL Plasma Inc.
✨Know Your Stuff
Make sure you understand the order-to-invoice process and how it relates to customer service. Brush up on GDP compliance and be ready to discuss how you’ve handled similar responsibilities in the past.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved issues. Think about times when you coordinated with different teams to ensure smooth operations.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight your experience with ERP systems like SAP and how you ensure accuracy in order processing. Maybe even share a story where your attention to detail made a difference.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in customer service or order management. Think about how you approached these problems and what solutions you implemented. This will show your potential employer that you can handle the fast-paced environment.
