At a Glance
- Tasks: Manage accounts receivable, resolve payment issues, and enhance customer satisfaction.
- Company: Join a dynamic team at CSL, a leader in the financial services sector.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive benefits.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact by improving customer experiences and driving financial success.
- Qualifications: 2+ years in accounting, fluent German, and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Due to expansion in our team we are looking to hire an Accounts Receivable Analyst with fluent German language capability to join the team. Reporting to the Accounts Receivable Manager, the role is responsible for performing Collection and Cash application activities and running and reviewing reports. This role will provide customer support around payments and investigate opportunities to improve customer satisfaction. It will also support ad hoc queries, projects and continuous improvement initiatives. For payment issues and escalations, this role will liaise with collection agencies and with the CSL Sales and Customer Service Teams.
Responsibilities
- Run aging reports and review AR balances
- Resolve non-payment issues with customers
- Liaise with collection agencies where applicable
- Liaise with the Sales or Customer Service teams for payment escalations
- Process write-offs once approved
- Respond to ad hoc customer queries
- Liaise with Customer Service on customer queries
- Develop collections & customer queries root cause reports to identify opportunities to improve the process and drive customer satisfaction
- Apply cash to customer accounts according to remittance instructions, in line with policies and procedures
- Research remittance errors (including analysing any deductions self-applied by the customer) and escalate
- Process manual credit/invoices, in line with policies and procedures
- Support ad hoc requests and activities (e.g., queries from Finance, Customer Service teams, Audit)
- Support ad hoc projects or continuous improvement activities
Qualifications
- 2+ years’ experience in accounting and finance including Accounts Receivable, Cash Applications and Collections
- Must be fluent in the German language and written
- Sound interpersonal skills and some ability to influence
- Ability to think through ambiguous issues
- Effective decision making and priority setting
- Strong drive for results
- Ability to build and maintain sound relationships and collaborate effectively with multiple levels and cross functionally
This role is based out of our Financial Shared Service Centre, Speke, Liverpool. This is a hybrid role, requiring 3 days per week working onsite in Liverpool.
Benefits
Benefits information is available on the CSL website.
CSL is an Equal Opportunity Employer.
Accounts Receivable Analyst (German Speaking) in Liverpool employer: CSL Plasma Inc.
CSL is an exceptional employer that values diversity and fosters a collaborative work culture, making it an ideal place for an Accounts Receivable Analyst to thrive. With a strong focus on employee growth and well-being, the company offers comprehensive benefits and opportunities for continuous improvement initiatives, all within the vibrant setting of Speke, Liverpool. Join us to be part of a team that not only drives results but also prioritises customer satisfaction and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Analyst (German Speaking) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and accounting sectors, especially those who speak German. They might know about openings that aren't advertised yet or can give you a heads-up on what the hiring managers are really looking for.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of accounts receivable processes and cash applications. Be ready to discuss how you've resolved payment issues in the past and how you can improve customer satisfaction—this will show you're the right fit for the role!
✨Tip Number 3
Don’t forget to showcase your German language skills during interviews! Whether it’s answering questions or discussing your experience, being fluent in German is a huge asset, so let it shine through in your conversations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CSL, which always makes a good impression.
We think you need these skills to ace Accounts Receivable Analyst (German Speaking) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in accounts receivable, cash applications, and collections. We want to see how your skills match the role, so don’t be shy about showcasing your fluency in German!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Interpersonal Skills:Since this role involves liaising with various teams and customers, make sure to highlight your interpersonal skills. We love candidates who can build relationships and collaborate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CSL Plasma Inc.
✨Brush Up on Your German
Since this role requires fluent German, make sure you’re comfortable discussing accounting terms and customer service scenarios in German. Practise common phrases and responses that might come up during the interview to show your language proficiency.
✨Know Your Numbers
Be prepared to discuss your experience with accounts receivable, cash applications, and collections. Bring specific examples of how you've resolved payment issues or improved processes in previous roles. This will demonstrate your expertise and problem-solving skills.
✨Show Off Your Interpersonal Skills
This role involves liaising with various teams and customers, so highlight your ability to build relationships. Think of examples where you’ve successfully collaborated with others or influenced decisions, as this will showcase your interpersonal skills.
✨Prepare for Scenario Questions
Expect questions that assess how you handle ambiguous situations or resolve conflicts. Prepare a few scenarios from your past experience where you had to think critically and make effective decisions, as this will illustrate your capability to thrive in this role.
