Technical Support Advisor/Customer Services in Newbury

We are a leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics. We are a rapidly growing, private equity-backed company with an international presence, operating across the UK, Ireland, the Nordics, Benelux, Spain, and North America. We have completed 7 acquisitions, with each acquired business adding further expertise and scale to our market-leading propositions. Our high performing team is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty. You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. Above all, this role requires individual with a passion to provide excellent service often working under pressure in a busy office environment. Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. This role also requires you to be part of an out of hours, on call rota which allows our customers to gain emergency support outside of usual office hours Liaising with mobile network providers Creating support tickets and follow up Ability to understand, diagnose and assist in a busy support environment ~5 GCSEs (or equivalent) at grade A-C including Maths, English and Science ~ PC Literate, including Word, Excel, E- Mail. ~