At a Glance
- Tasks: Assist customers with product queries and connectivity issues in a dynamic support environment.
- Company: Join CSL, a leading IoT connectivity expert with a vibrant team culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity for out-of-hours support and hands-on experience in a fast-paced setting.
- Why this job: Be part of an award-winning team making a real impact in customer service.
- Qualifications: 5 GCSEs including Maths, English, and Science; strong communication skills required.
Who Are CSL?
- We are a leading international critical IoT connectivity expert provider specialising in sectors including Building & Security, Healthcare & Telecare, Infrastructure, Retail & Hospitality, and Transport & Logistics.
- We are a rapidly growing, private equity-backed company with an international presence, operating across the UK, Ireland, the Nordics, Benelux, Spain, and North America.
- We have completed 7 acquisitions, with each acquired business adding further expertise and scale to our market-leading propositions.
- We have over 30 years of experience and now operate over 3 million active IoT connections around the world.
- We now have over 270 employees within the Group – and this is growing all the time.
- We are ranked 10th in the 2025 UK’s Best Workplaces™ by Great Place To Work®
- Our high performing team is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.
- Our products and solutions have won over 20 awards across a range of industries.
Who Are CSL Looking For?
You may have experience in customer support/customer services or alternatively you may have been working in an electronics environment fault finding or repairing equipment. In either case you should be energetic, keen to learn using your own initiative and be able to work well with others with a positive approach at all times. Above all, this role requires individual with a passion to provide excellent service often working under pressure in a busy office environment.
The Role:
Working within the customer service help desk environment, this role will involve handling inbound calls and emails to assist customers with a variety of product related questions or issues. Additionally, you will be required to liaise with mobile network providers to diagnose connectivity issues. You will also provide customer service support for our internal and external teams. Dealing with product questions / issues or investigations as needed.
This role also requires you to be part of an out of hours, on call rota which allows our customers to gain emergency support outside of usual office hours
Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:
- Handling inbound and outbound calls
- Liaising with mobile network providers
- Assisting with sales team queries
- Completing product investigation
- Creating support tickets and follow up
Key Skills & Qualifications Sought:
- Excellent communication skills both written and verbal.
- Ability to understand, diagnose and assist in a busy support environment
- 5 GCSEs (or equivalent) at grade A-C including Maths, English and Science
- PC Literate, including Word, Excel, E- Mail.
- Good organisational skills
Technical Support Advisor - Newbury, Berkshire employer: CSL Group
CSL is an exceptional employer, recognised as one of the UK’s Best Workplaces™, offering a dynamic work culture that fosters collaboration and innovation. With a commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members thrive in their roles while contributing to our award-winning customer support. Located in Newbury, Berkshire, our vibrant office environment supports a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the fast-paced IoT connectivity sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor - Newbury, Berkshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CSL Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CSL Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Advisor - Newbury, Berkshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CSL Group:Your cover letter is your chance to shine! Tell us why you want to work at CSL Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CSL Group!
How to prepare for a job interview at CSL Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
