Junior Billing & Collections Analyst

An opportunity has arisen to join our Billings Team.

Watford, UK | Hybrid

Who Are CSL?

• We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical National Infrastructure, Retail and Water Utilities.
• We are a rapidly growing, private equity-backed company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux, and Spain.
• We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our market-leading propositions.
• Today, we have over 2 million IoT connections across the world.
• We now have over 250 employees within the Group – and this is growing all the time.
• Our high performing team of experts is renowned for delivering leading solutions and services, backed up by world-class customer support across markets that demand nothing less than absolute certainty.
• Our products and solutions have won over 20 awards across a range of industries.
• Whether you’re looking for a new start or looking for a move into a company where you can make a difference, CSL could be the platform you are looking for.

Who Are CSL Looking For?
As a Junior Billing & Collections Analyst, you will be responsible for ensuring disconnections, reconnections and adjustments to the core billing database are applied accurately and in a timely fashion. You will have responsibility for managing the billing cycles for multiple business units in our Group across over 750k connections. This role is critical to CSL and involves liaising with customers and other departments in the business. You will answer customer billing queries and provide analyses of billing data. The Company has recently acquired several businesses and the role will support the associated ongoing billing integration projects.
The role requires attention to detail and comfort with using and manipulating data within Excel. The role also involves the use of our billing platform and Salesforce as a workflow management tool.
CSL are looking for an energised Junior Billing & Collections Analyst who thrives off numbers and delivering first class service to CSL’s customer base.

Duties & Responsibilities:
This role will encompass a range of responsibilities including but not limited to:

1. Daily processing of customer disconnections and change requirements.
2. Manage communication between customers and the Technical Support team in relation to billing changes.
3. Machine to Machine and International billing management including customer query management, renewals, activations, validations and customer set up.
4. Machine to Machine and international monthly billing reporting and reconciliations.
5. Hours will be between 8:30 and 6pm on a shift pattern e.g., 8:30 – 5pm, 9:00 – 5:30pm etc.
6. Will need to work one Saturday roughly every 6-8 weeks for 1.5 times salary and OT pay.
7. Supporting the credit controller in chasing customers for outstanding balances on the phone and via email.
8. Understand how we invoice and our payment terms.

Key Skills & Qualifications Sought:

1. Strong communication skills.
2. A strong team player.
3. Drive, energy and enthusiasm.
4. Eager to develop and grow.
5. Great communication skills.

The above should not be viewed as an exhaustive list of skills and/or qualifications but rather CSL’s view on the ideal candidate. If you feel you can meet three quarters of the requirements and learn the rest with support from CSL, please apply now with an indication of your salary expectations for the role.

CSL operates as an equal opportunities employer and we welcome all applications regardless of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity.

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