LTSA Service Manager in London

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we have been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.

e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China.

The LTSA Service Manager is responsible for the full-service delivery lifecycle of Long-Term Service Agreements (LTSAs) across utility-scale BESS projects. This includes client management, contract execution, service provider oversight, performance reporting, site operations, spare parts management, and warranty claims. This is a multifaceted service leadership role requiring strong technical and commercial acumen, hands-on operational coordination, and the ability to manage performance across multiple active sites. The position serves as a key point of contact for clients, operations and suppliers, ensuring that projects meet all contractual, safety, and performance standards.

Responsibilities:

• Lead the negotiation of LTSAs with the client / owner and Sub-LTSAs with service providers.
• Prepare and review detailed scopes of work for service providers and equipment suppliers.
• Ensure that sites are operated in accordance with contractual requirements including achieving capacity and availability guarantees.
• Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime in accordance with contractual obligations and manufacturers specifications.
• Recommend opportunities to improve operational efficiencies.
• Review and approve maintenance reports.
• Determine spare part requirements and ensure spare part inventory is tracked and processed.
• Analyze performance data determining root cause and performance trends.
• Review monthly reports from service providers.
• Assist with preparation of monthly reports to client / owner and present performance metrics and KPIs.
• Build, develop, and grow any business relationships vital to the success of the project.
• Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Ensure all environmental, health and safety policies and procedures are followed.
• Complete other duties and projects as assigned.
• Manage contractors and their performance.
• Assisting with the capacity and balancing testing of batteries.
• Manage liquidated damages and excludable events.
• Serve as the primary client-facing representative, attending client meetings and managing queries.
• Work alongside the operations service manager, field services supervisor and coordinator to ensure technicians are completing work to client expectation.
• Create and manage monthly operations reports and other management reports.
• Monitor and report on Key Performance Indicators (KPIs).
• Oversee the management of Preventative, Corrective, and Reactive maintenance.

Qualifications and Experience:

• Engineering (Electrical or Mechanical) degree or diploma.
• Minimum 5 years' experience in project management in renewable power generation or service environment that includes electrical, controls, and network communication systems.
• Strong negotiation, facilitation, risk management and consensus building skills.
• Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is an asset.
• Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts.
• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality.
• Professional-level capabilities with project management tools (e.g., MS 365 and Microsoft Project).
• Must possess a valid UK driving licence with a clean driving record.
• Must be able to travel to domestic locations as needed per project.
• Ability to function successfully both independently and within a team.