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For Companies At a Glance
- Tasks: Engage with residents and prospects, lease apartments, and manage customer satisfaction.
- Company: Career Strategies Inc. is dedicated to providing exceptional service in apartment communities.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a vibrant team where your sales and communication skills can shine while making a difference.
- Qualifications: High school diploma required; 1 year of customer service or sales experience preferred.
- Other info: Bilingual skills and knowledge of property management software are a plus!
The predicted salary is between 24000 - 36000 £ per year.
Career Strategies Inc. seeks leasing consultants to provide exceptional service at apartment communities.
This exciting role encompasses sales, customer service and marketing skills. The primary responsibility of this position is to lease apartments through product demonstration and implementing marketing strategies. Other responsibilities include resident retention and customer satisfaction for the current residents and prospective residents. Administrative duties include completing lease paperwork, updating web advertising and inquiries, and completing leasing reports. Other responsibilities include thorough product knowledge of major competitors through site visits and telephone surveys.
Duties may include (but are not limited to) :
- Respond to internet leads, answer prospect calls, schedule appointments, conduct property tours and promote attractive community features
- Greet visitors (residents, future residents and internal team members)
- Prepare refreshments
- Maintain thorough product knowledge of the property and that of major competition
- Accurately prepare and have a thorough knowledge of all lease-related paperwork
- Maintain prospect traffic and leasing data, and assist with other computer data entry as necessary
- Deliver new resident gifts and move in packets
- Inspect units for move-ins to ensure units are ready
- Assist with planning and hosting of resident functions
- Collect application fees, deposits and rent
- Prepare and submit application materials for approval
- Follow up with prospects after viewing homes or submitting applications
- Prepare service requests
- Prepare move-in / move-out notices, inspections or procedures
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
Ideal candidates must possess a dynamic personality with the ability to interact and connect with different personalities. Extraordinary communication skills coupled with a confident approach is critical to this role. A can-do spirit with proven reliability is required. Successful candidates may have previous backgrounds in : real estate, banking, customer service, management, retail, restaurant, hospitality / hotel, reception, administrative and sales.
Required Skills
- Ability to solve problems and work with minimal supervision
- Sales skills
- Excellent written and verbal communication skills
- Ability to read, analyze and interpret all forms of information
- Ability to accept and learn from constructive criticism
- Must be well organized
- Ability to prioritize tasks
- Ability to multi-task
- Must demonstrate tact and diplomacy
- Basic to intermediate math skills
About You :
- A minimum of a high school education is required
- Minimum 1 year customer service and / or sales experience
- Professional appearance
- Reliable means of transportation
- Ability to be prompt and on time every day
- Bi-Lingual skills, knowledge of tax credit, fair housing laws, safety issues and / or a working knowledge of property management software such as YARDI, MRI, ONESITE, POP CARD, ON-SITE or YIELDSTAR are a PLUS
- Respectful of the boundaries of confidentiality, fair housing laws and safety
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Apartment Community - Leasing Consultant employer: CSI Property Management
Contact Detail:
CSI Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apartment Community - Leasing Consultant
✨Tip Number 1
Familiarise yourself with the local apartment market and major competitors. Conduct site visits to understand their offerings and customer service strategies, which will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for interacting with potential residents and showcasing your dynamic personality.
✨Tip Number 3
Network with current leasing consultants or property managers in your area. They can provide insights into the role and may even refer you to open positions, increasing your chances of landing the job.
✨Tip Number 4
Stay updated on fair housing laws and property management software. Familiarity with these topics can give you an edge over other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Apartment Community - Leasing Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Leasing Consultant. Familiarise yourself with the skills required, such as sales and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, sales, or real estate. Use specific examples to demonstrate how your background aligns with the job requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication abilities. Consider including a brief example of a successful interaction you've had in a previous role.
Tailor Your Application: Customise your CV and cover letter for this specific position. Mention your understanding of the apartment leasing process and any relevant software knowledge, such as YARDI or ONESITE, to stand out from other candidates.
How to prepare for a job interview at CSI Property Management
✨Showcase Your Sales Skills
As a leasing consultant, your ability to sell is crucial. Prepare examples of how you've successfully closed deals or persuaded customers in previous roles. Highlight your understanding of sales techniques and how you can apply them to lease apartments effectively.
✨Demonstrate Exceptional Communication
Communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled customer inquiries or resolved issues in the past, showcasing your ability to connect with diverse personalities.
✨Know the Competition
Familiarise yourself with the local apartment market and major competitors. Be prepared to discuss what sets the community apart and how you would leverage that knowledge in your marketing strategies. This shows initiative and a proactive approach.
✨Prepare for Administrative Questions
Since the role involves paperwork and data entry, be ready to discuss your organisational skills and experience with administrative tasks. Mention any relevant software you’ve used and how you ensure accuracy in your work.
