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- Tasks: Deliver on-site IT support and troubleshoot tech issues for clients.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, hybrid work options, and career growth opportunities.
- Why this job: Make a real difference by ensuring tech reliability in dynamic environments.
- Qualifications: 5+ years in IT support, CompTIA A+ certified, and strong problem-solving skills.
- Other info: Fast-paced role with opportunities to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Role: Sr. Field Services Technician
Location: Oxford, UK and Bognor, UK
Type: Contract with hybrid to office
Responsibilities:
- Deliver reliable, on-site IT support services across client facilities.
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group.
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems.
- Perform endpoint security remediations as assigned by Security.
- Support end user and IT devices, such as Windows desktops & laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings).
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction.
- Perform equipment setup for Moves/Adds/Changes (MAC).
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories.
- Conduct weekly inventory audits and submit stock report.
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues.
Required Skills:
- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience.
- 5+ years experience in IT field services or deskside support.
- CompTIA A+ certification.
- Understanding of ITIL framework.
- Understanding of IT technologies.
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services).
- Experience working with technology vendors.
- Proficient in Microsoft Office tools, including Excel and PowerPoint.
- Excellent verbal, written and presentation skills.
- Ability to handle multiple tasks and assignments.
- Proven ability to thrive in a fast-paced, dynamic environment.
Nice to Have Skills:
- ITIL v4 certification.
- Related infrastructure (network, virtualization) certifications.
Sr. Field Services Technician in Oxford employer: CSI GLOBAL LTD
Contact Detail:
CSI GLOBAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Field Services Technician in Oxford
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Sr. Field Services Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and troubleshooting scenarios. We recommend practising common interview questions related to Level 2 support and being ready to demonstrate your problem-solving abilities with real-life examples.
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Sr. Field Services Technician, communication is key. Be ready to discuss how you've maintained high levels of customer satisfaction and coordinated with teams in past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Sr. Field Services Technician in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sr. Field Services Technician role. Highlight your relevant experience in IT support, especially Level 2+ support, and any specific technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience with end-user devices and your ability to troubleshoot issues effectively. We love a good story about how you solved a tricky problem!
Show Off Your Certifications: If you've got certifications like CompTIA A+ or ITIL v4, make sure they stand out in your application. These qualifications are super important for us, and they show that you're serious about your professional development in IT.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at CSI GLOBAL LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Apple devices, as well as troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to share examples of how you've maintained high levels of customer satisfaction. Highlight any experiences where you went above and beyond to help someone out.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework is crucial for this position. Brush up on its principles and be ready to discuss how you've applied them in your previous roles, particularly in managing incidents and service requests.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to field services. Think about how you would handle equipment setup, coordinate with vendors, or manage multiple tasks under pressure. Practising these scenarios can really help you shine.