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- Tasks: Deliver on-site IT support and troubleshoot tech issues for clients.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be the go-to tech hero, solving real problems in a dynamic environment.
- Qualifications: 5+ years in IT support, CompTIA A+ certified, and strong communication skills.
- Other info: Exciting role with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
Role: Sr. Field Services Technician
Location: 1: Oxford, UK Site Support, 2: Bognor, UK Site Support
Responsibilities:
- Deliver reliable, on-site IT support services across client facilities.
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group.
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems.
- Perform endpoint security remediations as assigned by Security.
- Support end user and IT devices, such as Windows desktops, laptops, Apple devices (i.e. MacBooks, iPads, etc.), Chromebox, Printers, Scanners, etc.
- Provide hands and feet support for facility infrastructure (network, systems admin, etc.) and on-site event support (i.e. board meetings).
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction.
- Perform equipment setup for Moves/Adds/Changes (MAC).
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories.
- Conduct weekly inventory audits and submit stock report.
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues.
Required Skills:
- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience.
- 5+ years experience in IT field services or deskside support.
- CompTIA A+ certification.
- Understanding of ITIL framework.
- Understanding of IT technologies.
- Experience managing an Infrastructure or customer-facing support (i.e. Desk-side services).
- Experience working with technology vendors.
- Proficient in Microsoft Office tools, including Excel and PowerPoint.
- Excellent verbal, written and presentation skills.
- Ability to handle multiple tasks and assignments.
- Proven ability to thrive in a fast paced, dynamic environment.
Nice to Have Skills:
- ITIL v4 certification.
- Related infrastructure (network, virtualization) certifications.
Field Engineer employer: CSI GLOBAL LTD
Contact Detail:
CSI GLOBAL LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Engineer role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can really boost your confidence. We want you to nail those tricky questions about troubleshooting and customer service.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a LinkedIn profile showcasing your IT support experience, make sure it’s up to date. We love seeing real examples of your work when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. We recommend mentioning something specific from the interview to show you were engaged and interested.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight your relevant experience in IT support and any specific skills that match the job description, like troubleshooting or managing IT devices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with Level 2 support and how you can contribute to maintaining high customer satisfaction.
Show Off Your Certifications: Don’t forget to mention your CompTIA A+ certification and any other relevant qualifications. These are key in demonstrating your expertise and commitment to the field, so make them stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at CSI GLOBAL LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and devices mentioned in the job description. Be ready to discuss your experience with Windows desktops, Apple devices, and any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you approached them. This will demonstrate your Level 2 support capabilities and your ability to think on your feet.
✨Understand the Importance of Customer Satisfaction
Since this role involves a lot of interaction with end users, be ready to talk about how you ensure high levels of customer satisfaction. Share experiences where you went above and beyond to help a user or improve a process. This shows that you value the user experience as much as the technical side.
✨Familiarise Yourself with SLAs and ITIL
Since the job mentions adherence to SLAs and an understanding of the ITIL framework, make sure you know what these terms mean and how they apply to your work. You could even mention any relevant certifications you have, like CompTIA A+ or ITIL v4, to highlight your commitment to best practices in IT service management.
