Job summary
The post holder will provide comprehensive administrative, coordination and data support to the Quality and Clinical Governance function, contributing to robust assurance; patient safety; safeguarding; infection prevention and control; quality improvement and oversight processes. The role will support the delivery of safe, effective and responsive community services within the Patient Safety Incident Response Framework (PSIRF).
The post holder will contribute to the development and delivery of the Quality, Safety and Improvement agenda across CSH Surrey. In addition to supporting the Improvement and Safety Manager, the post holder will provide direct administrative and coordination support to two Operational Leads within the Operations Services, helping them to manage reporting cycles, meetings, actions, correspondence, information and service priorities.
Please note that Visa sponsorship is not available for this position. Candidates must possess valid UK right-to-work documentation.
Interviews will be held between 9th to 11th November 2026.
Main duties of the job
Principal Duties:
For more job duties and personal specifications, please refer to job description attached for more information.
About us
CSH Surrey are part of the NHS and are Surreys longest established NHS community services provider, so our employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
While AIArtificial Intelligence)can be used to support your application, all submitted content must be your own original work and accurately reflect your real knowledge, skills, and values.
Job description
Job responsibilities
Principal duties:
- Ensure that all incidents are dealt with in an efficient, polite, and confidential manner and/or passed onto the relevant colleague(s) for action.
- Prioritise and take responsibility for own workload and recognise and support colleagues who need training, guidance and assistance.
- Securely maintain the personnel records of the Quality & Clinical Governance team in accordance with the confidentiality policy and data protection act.
- Participate in the investigation of any internal or external incidents relating to CSH Surrey in line with the organisations PSIRF policy and plan.
- Provide, investigate and analyse complex statistical and audit information as requested by Quality & Clinical Governance team members.
- Undertake complex/confidential tasks to be delivered including liaising with multiple professionals in the planning and co-ordination of quality improvements projects; carrying out regular audits & analysis of the information and development of complex reports, documents, graphs, data collection/spreadsheets.
- Lead the development and implementation of a standardised process for filing reports and data maintenance ensuring data is stored appropriately and electronically where possible, to comply with the information governance policy.
- Lead the maintenance and development of the patient safety/PSIRF policy and plan pages of the website and on Blink.
- Maintain and monitor a log of incidents passed on to operational teams for investigations.
- Maintain a knowledge base of all services and their activities relating to quality improvement.
- Provide cover for administration tasks for Patient Experience Team and the Senior Administrator.
- Have a detailed knowledge of a specific range of services across CSH Surrey.
- Deputise for the Improvement and Safety Manager in their absence.
- Provide proactive administrative and coordination support to two Operational Leads, including diary and meeting coordination; preparation and circulation of papers; correspondence; action tracking; follow-up of agreed actions and maintenance of key records and work plans.
Person Specification
Qualifications
Essential
- Higher diploma with a good basic education to include Maths and English, plus evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- Willingness to train/ develop further skills.
Experience
Essential
- Knowledge of a range of policies and management procedures.
- This will require further on the job training and experience.
Experience
Essential
- Knowledge of a range of policies and management procedures.
- This will require further on the job training and experience.
- Proven experience of delivering a wide range of administration tasks to a high standard in a patient / service focused environment.
- Experience of using complex software packages/databases.
- Experience of data analysis- ability to interpret and summarise data effectively, producing reports, creating tables and graphs
- Knowledge of data protection legislation and information governance requirements
- Setting up and using IT data collection formats and databases to produce reports for management information.
Desirable
- Experience in using the Datix system.
- Experience in using the Central Alerting System
- Knowledge of business management procedures
- Involvement in audit and in setting up and monitoring projects/new developments and an understanding of quality issues
- Experience in understanding of service level agreements and key performance indicators and their correlation to business aims and objectives.
Qualifications
Essential
- Higher diploma with a good basic education to include Maths and English, plus evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- Willingness to train/ develop further skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
CSH Surrey
Address
4th Floor, Dukes Court
Dukes Street
Woking
Surrey
GU21 5BH
United Kingdom
Employer's website
https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)
Quality, Safety and Operational Leads Administrator in Woking employer: CSH Surrey
CSH Surrey is an exceptional employer, offering a nurturing environment for Community Nurses in Walton-on-Thames. With a strong emphasis on professional development and comprehensive training, we empower our staff to grow in their careers while providing vital care to patients in their homes. Our supportive work culture, competitive salary, and additional benefits like the Fringe High-Cost Allowance make us a rewarding choice for those seeking meaningful employment in healthcare.
