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For Companies At a Glance
- Tasks: Promote sustainable waste management and support sales growth strategies.
- Company: Join CSG, a leader in environmental sustainability.
- Benefits: Attractive salary, bonuses, discounts, and 30 days holiday.
- Why this job: Make a real difference for the environment while developing your career.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 27456 - 27456 £ per year.
Salary: £27,456.00
Role Type: Permanent, Full-time
Hours: 40 hours
Vision
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
About the role
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
Benefits
- Attractive basic salary
- Annual bonus scheme for all employees
- Long Service Award
- Employee recognition schemes, such as Employee of Month and Shining Star of the year Award
- Employee referral bonus scheme
- Attractive pension plan
- Share Options – buy into our family future
- Company perks for discounts to retail outlets and more
- Further development opportunities through in-house, external training and apprenticeship schemes
- Company health care cash plan – dental / opticians / physio / online GP etc
- Dress down Fridays
- Modern office only 5 minutes from Whiteley
- Standing / sitting desks
- A daily food & coffee truck
- 30 days holiday inclusive of public bank holidays, increasing by 1 day each year for the first 3 years
Role Accountabilities
- To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy
- To take responsibility of a data set of lapsed customers to win back and promote additional services
- To grow and develop new customer base in areas of low penetration
- To ensure the highest levels of customer satisfaction are maintained
- To develop and maintain existing customer base into new areas
- To complete the apprenticeship training programme with Learning Skills Partnership
- To comply with Group H&S policies and behaviours
- To support the development of the domestic sales strategy, which ensures growth targets are achieved
- Manage the sales pipeline of leads from the company data, self-generated, marketing and other sources across the business including inbound calls
- To reduce number of cancelled customers by establishing reason for cancellation and acting within the best interests of company and customer to retain the business
- Cross and up sell new products and services to new and existing customer base
- To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed
- To deliver sales and associated profit margins in line with expectations
- Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints
- To ensure individual / team meets sales targets
- Support the achievement of daily, monthly, and annual targets, (call, quote, and sales)
- Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded
- To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business
- Take full responsibility for the delivery of the Customer Charter
- Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation
- Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines
- Be an ambassador within the business
- Demonstrate and provide the highest levels of service and professionalism to internal and external customers
- Be proactive and adopt a strategic approach to all your activities
- Communicate clearly at all levels within the business
- Proactively manage your time and activities to the highest level of efficiency and output
- Complete the online training and onsite sessions with your apprenticeship tutor
- Submit all coursework and assignments on time
- Regularly update your apprenticeship assessor regarding the progress of your apprenticeship
- Apply your knowledge obtained from the training to your daily duties
- Comply with the Group’s compliance targets policy and behaviours
- Ensure personal responsibilities under the Group’s H&S policy are understood
- Ensure personal responsibilities under the Group’s environmental policy are understood
- Act in a manner that keeps yourself and your colleagues safe at all times
- Support the target of nil people/vehicle incidents
Person Specification
Essential
- Experience of working in a fast-paced customer service environment
- Effective verbal and written communication skills including an ability to effectively deal with telephone and email enquiries
- Maintains and inspires a results-driven approach, focuses on results and critical performance indicators
- Identifies opportunities and is pro-active in putting forward ideas and potential solutions
- Shows by a range of verbal and non-verbal signals that the information being received is understood
- Good IT skills with experience of using MS Outlook, Word and Excel
- High level of accuracy and attention to detail
- Effective organisational skills
- Evidence of ability to work co-operatively with others to meet tight deadlines
Desirable
- Previous sales experience is desirable but not necessary but the ability to demonstrate an understanding of the knowledge and skills associated with selling is required
Equal Opportunity
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.
Contact
If you think that you’re the person for this role and would like to find out more about Cleansing Service Group ltd, please visit our website below.
www.csg.co.uk
CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.
https://www.csg.co.uk/recruitment-privacy-notice
Customer Sales Executive - Whiteley employer: CSG
Contact Detail:
CSG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Executive - Whiteley
✨Tip Number 1
Get to know the company before your interview! Research CSG's values and their commitment to a cleaner, safer future. This will help you connect your passion for sustainability with their mission during your chat.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in customer service can help CSG grow its customer base. Highlight any past successes in sales or customer satisfaction to show you're the right fit.
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or face-to-face, make sure you convey your ideas clearly and confidently. Remember, they want someone who can effectively engage with customers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Executive - Whiteley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for sustainable waste management shine through. We want to see that you care about making a difference and are excited about the role!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. We love seeing how your skills align with our goals, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CSG
✨Know Your Stuff
Before the interview, make sure you understand the company's vision and values, especially their commitment to sustainable waste management. Familiarise yourself with their services and think about how your skills can contribute to their goals.
✨Show Your Passion
During the interview, express your enthusiasm for the role and the environment. Share any personal experiences or projects that demonstrate your commitment to sustainability and customer service. This will help you stand out as a candidate who truly cares.
✨Prepare for Common Questions
Anticipate questions related to customer service and sales strategies. Think about examples from your past experiences where you've successfully dealt with customer complaints or upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
