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For Companies At a Glance
- Tasks: Manage and grow multi-site retail accounts, driving revenue through upselling and cross-selling.
- Company: Dynamic UK-based technical services business with a focus on retail clients.
- Benefits: Competitive salary, bonus, and benefits package with weekly office attendance.
- Why this job: Join a growing company and make a real impact on established client relationships.
- Qualifications: Proven experience in account management within FM, HVAC, or technical services.
- Other info: Opportunity to work closely with service delivery teams and enhance your commercial skills.
The predicted salary is between 36000 - 60000 £ per year.
CSG Talent are pleased to be working with a UK-based technical services business that supports multi-site retail clients, looking to appoint a commercially focused Key Account Manager to manage and grow an established client portfolio. This is a sales-led, account management role, focused on developing existing relationships and expanding scope across live contracts, rather than a heavy new-business or cold-calling position.
Responsibilities
- Manage and develop a portfolio of multi-site retail accounts, acting as the main commercial point of contact.
- Drive revenue growth through upselling and cross-selling additional services, sites, and contract scope.
- Work closely with service delivery teams to ensure performance supports commercial opportunities.
- Identify and convert opportunities across HVAC, hard services and associated technical services.
- Lead client reviews, account meetings, and commercial discussions.
- Track account performance, growth, and commercial outcomes.
Essential requirements
- Proven experience in a sales-led Key Account Manager / Account Manager role within FM, HVAC, or technical services.
- Strong track record of growing existing accounts rather than purely winning new business.
- Experience managing multi-site or estate-based client portfolios, ideally within retail or similar environments.
- Commercially minded, confident discussing value, performance, and service scope with clients.
- Comfortable working with technical and operational teams.
Additional information
- Weekly office attendance required.
- Competitive salary, bonus, and benefits package.
- Opportunity to join a growing business with a strong and established retail client base.
Key Account Manager in London employer: CSG Talent
Contact Detail:
CSG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Key Account Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their services, especially in HVAC and technical services, so you can confidently discuss how you can drive revenue growth and enhance client relationships.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've grown existing accounts in previous roles. This will demonstrate your ability to manage and develop multi-site retail accounts effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Key Account Manager position, and applying directly can give you a better chance of standing out from the crowd.
We think you need these skills to ace Key Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing multi-site accounts and any relevant achievements in sales growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully grown existing accounts and worked with technical teams. Let us know what makes you tick!
Showcase Your Commercial Mindset: In your application, emphasise your commercial acumen. Discuss how you've driven revenue growth through upselling and cross-selling in previous roles. We love candidates who can confidently discuss value and performance with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CSG Talent
✨Know Your Accounts
Before the interview, dive deep into the company’s existing client portfolio. Understand their key accounts and think about how you can add value to them. This will show your potential employer that you're not just familiar with the role but also genuinely interested in their business.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully grown existing accounts in the past. Be ready to discuss your strategies for upselling and cross-selling services. This will demonstrate your commercial focus and ability to drive revenue growth, which is crucial for a Key Account Manager.
✨Understand the Technical Side
Brush up on your knowledge of HVAC and technical services. Being comfortable discussing these topics will help you connect with both the commercial and operational teams during the interview. It shows that you can bridge the gap between sales and service delivery.
✨Prepare for Client Discussions
Think about how you would lead client reviews and account meetings. Prepare some questions or scenarios that could arise during these discussions. This will highlight your proactive approach and readiness to engage with clients effectively.
