At a Glance
- Tasks: Lead and manage all aspects of Air Conditioning service delivery and team performance.
- Company: Dynamic HVAC company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to drive operational excellence.
- Why this job: Make a real impact in the HVAC industry while leading a talented team.
- Qualifications: Leadership experience in AC/HVAC service operations and strong technical knowledge.
The predicted salary is between 45000 - 50000 £ per year.
The Head of Service (AC) is responsible for leading all aspects of Air Conditioning service delivery across reactive, PPM and remedial works. This includes ensuring the safe, compliant and efficient maintenance, repair and commissioning of split systems, VRF/VRV systems, chillers, and associated HVAC assets. You will manage AC engineers, planners and coordinators, control service profitability, strengthen client relationships, and ensure refrigerant and FGAS compliance across the estate. The role is accountable for delivering high-quality engineering output, maximising first‑time fix, improving gross margin performance and meeting all SLA commitments.
Key Responsibilities
- AC Service Delivery & Technical Performance
- Lead day‑to‑day delivery of all AC reactive works, planned maintenance and emergency callout activity.
- Ensure high technical quality for AC diagnosis, repairs, and commissioning (VRF/VRV, splits, multi‑splits, chillers, close‑control systems).
- Maintain strict compliance with FGAS regulations, leak‑checking, refrigerant recovery, and associated documentation.
- Drive First‑Time Fix (FTF) improvements through accurate triage, parts availability, diagnostics and engineer upskilling.
- Oversee commissioning quality including pressure testing, evacuation, superheat/subcool checks and documentation.
- Ensure SLA performance is achieved for response, attendance and resolution times.
- Leadership & Team Development
- Lead and develop AC engineers, supervisors, planners and service coordinators.
- Conduct engineer ride‑alongs, toolbox talks, and quality audits.
- Identify engineer training needs including OEM VRF courses, advanced diagnostics and commissioning competence.
- Drive a culture of accountability, professionalism, safety and customer focus.
- Manage workforce planning, recruitment and onboarding.
- Customer & Stakeholder Management
- Act as senior point of escalation for all AC service clients.
- Lead QBRs/service reviews with performance and technical insight.
- Communicate complex AC technical issues to non‑technical stakeholders.
- Identify upgrade opportunities, energy improvements and lifecycle replacement strategies.
- Operational Efficiency & Process Compliance
- Oversee Joblogic workflow from job creation to invoicing.
- Ensure accurate asset data, model/serial numbers and refrigerant logs.
- Standardise AC van stock to reduce return visits.
- Implement seasonal readiness plans.
- Manage subcontractor frameworks for specialist AC works.
- Commercial Management
- Own the AC service P&L including gross margin, labour recovery, subcontractor spend and materials usage.
- Ensure accurate costing of reactive works, remedials, PPM renewals and variations.
- Improve job‑to‑invoice cycle times.
- Support contract renewals, re‑pricing and tendering.
- Compliance, Safety & Quality
- Ensure engineers follow safe isolation, pressure testing, evacuation, brazing and refrigerant handling standards.
- Maintain FGAS compliance including leak‑check intervals and reporting.
- Oversee audits on RAMS, service sheets and commissioning data.
- Promote a zero‑harm safety culture.
KPIs & Success Measures
- SLA compliance across all contracts.
- First‑Time Fix improvement.
- Engineer utilisation and productivity.
- Reduction in repeat visits.
- Gross margin uplift.
- Improved job‑to‑invoice cycle time.
- Full refrigerant/FGAS compliance.
- Customer satisfaction and contract retention.
Person Specification
Qualifications & Training – Essential
- Leadership experience within AC/HVAC service operations.
- Strong understanding of FGAS regulations and refrigerant compliance.
- Knowledge of VRF/VRV, split systems and refrigeration principles.
- Professional development in engineering/operations.
- Full UK driving licence.
Qualifications & Training – Desirable
- FGAS Category 1 certification.
- OEM VRF training (Daikin, Mitsi, Toshiba, Panasonic).
- IOSH/NEBOSH.
- CAFM experience (Joblogic ideal).
Experience – Essential
- 5+ years managing AC engineers and service delivery teams.
- Experience improving SLA, FTF, utilisation and GM.
- Experience across AC diagnosis, repairs, commissioning and PPM.
- Refrigerant compliance and leak‑check management.
- Strong commercial background including job costing and P&L exposure.
Experience – Desirable
- Experience in specialist AC environments (data centres etc).
- Multi‑brand estate and parts procurement experience.
- Experience with chillers or BMS‑integrated systems.
Knowledge – Essential
- Refrigeration cycle theory including superheat/subcool.
- FGAS standards and statutory compliance.
- Operational KPIs and commercial levers.
Skills & Competencies
- Strong diagnostic and commissioning interpretation.
- Leadership, coaching and accountability.
- Commercial understanding of job costing, GM and labour recovery.
- Strong communication and customer engagement.
Personal Attributes
- Professional and calm under pressure.
- Highly organised with strong attention to detail.
- Proactive and safety‑driven.
- Strong ownership mentality.
Head of Service employer: CSG Talent
As the Head of Service for our Air Conditioning division, you will join a dynamic and supportive work environment that prioritises employee development and technical excellence. We offer competitive benefits, a strong focus on safety and compliance, and opportunities for professional growth through training and leadership initiatives. Located in a vibrant area, our company fosters a culture of accountability and customer focus, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Head of Service role you’re after at CSG Talent.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at CSG Talent a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at CSG Talent.
✨Apply Through Company Websites
When you spot a role like Head of Service at CSG Talent, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Head of Service
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Head of Service, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at CSG Talent a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to CSG Talent specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at CSG Talent
✨Brush Up on Core Engineering Principles
Before heading into the interview with CSG Talent, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like CSG Talent want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
